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  1. brittanycookphotography
    Member

    I have purchased the business plan. I am trying to upload a theme and the site is telling me I need to upgrade to the business plan. I am very frustrated considering I just spent $299 and cannot receive any customer support regarding this issue.

    The blog I need help with is brittanycookphotography.wordpress.com.

  2. Have you tried to use live chat support at https://wordpress.com/help/contact?

    When Staff are not available for live chat at https://wordpress.com/help/contact you create a thread here. Then you type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  3. Hi brittanycookphotography,

    I am trying to upload a theme and the site is telling me I need to upgrade to the business plan.

    I've checked your account and I can see you have an active Business plan. Are you able to contact us for direct support from this page?:

    https://wordpress.com/help/contact/

    If that doesn't work, just reply here and I will follow up with you by email.

    Thanks!

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