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please help me!!! urgant

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December 3, 2015 at 1:01 pm #2510675

endah8003
Member

to the support team wordpress.com
please help me, I can not go to my administrator account, because I lost my phone and the phone number is no longer active, so it can not receive a verification code.
Thanks …

The blog I need help with is tilulas.com.

December 3, 2015 at 3:22 pm #2510756

ridwanris
Member

Dear endah8003
try to read on call https://en.support.wordpress.com/

December 3, 2015 at 3:32 pm #2510759

airodyssey
Member

@ridwanris: If you’d like to help answering questions on the forum, the least you could do is look up the information for the user.

@endah8003: I understand you are referring to two-step authentication. When you activated it, you were asked to print backup codes. Do you have them? https://en.support.wordpress.com/security/two-step-authentication/#if-you-lose-your-device
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