Need help? Check out our Support site, then

Please Help re: Password

  1. Alright, so this is a bit tricky to explain, but I recently paid a large marketing firm to create a website for the organization I work for. They have done so and have since created a website for me. I have the link and the link to the adminstrative page. Since then, however, they have gone out of business and I am unable to contact them. I do NOT have the admin and password. I DO have the account information from our host company ( and I do have an email or two from spam comments from the website.

    Does anyone know how to receive the username and password if the account is setup from an email with that aforementioned marketing group? Would there be a way if I switched host companies?

    One other question, right now the website is set up on their marketing page (i.e. it states in the url). However, is there a way to delete my previous website and make it this new one?

    Would really appreciate anyone's help and support. If you require additional information, please let me know. It's a tricky one to explain.

    Thanking you all in advance,

  2. You are probably in the wrong forum - but we need the URL of the blog you need help with to give you accurate help.

  3. AuxClass (et al)

    Sorry if I am in the wrong forum. My apologies.

    Here is the link to the blog:

    Again, I no longer have the admin and password as it presently belongs to jabrmedia who no longer exist.

    The other question is whether or not I am able to use this website over our past website:

    Thanking you again for your reply. Looking forward to hearing from you.

  4. A few things

    The other question is whether or not I am able to use this website over our past website:

    You can move your content from your WordPress.ORG install at - however you will need to get help as noted below -

    No problem with the wrong forum - that is why I ask for the URL to make sure we sent you to the correct place to get help. You will need to set up a new account to ask for help at WordPress.ORG

    Good luck

    The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.

    This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using:

    For more on the difference:

  5. Thanks so much! I had no idea there was a difference. Appreciate the help.

  6. You be welcome & good luck

Topic Closed

This topic has been closed to new replies.

About this Topic