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Pop Up Spam

  1. When I open my blog (and I've had others tell me the same), around 50% of the time, a pop up spam advert redirects me to another page (things like winning iPhones or downloading random software).
    I'm fine with adverts on the free plan, but these spammy pop ups will put people off reading my articles and I want them to stop.
    My site is: theredsquirrelnews.wordpress.com

    The blog I need help with is theredsquirrelnews.wordpress.com.

  2. Please provide this specific info:
    (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
    (c) Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.

    Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  3. It happens when I click through from Facebook or, worryingly, the official WordPress app (when I preview my posts).
    I'm using an iPhone 5s and the other person who reported it to me was using an iPhone 7.

  4. Hi there,

    We've had several reports of this, and are looking into it, but we don't serve any pop-up advertising on WordPress.com so it's unlikely that we're the source.

    This is likely caused by adware running in the Safari browser. Google "iOS pop ups" and you'll find many reports of this happening on a variety of websites, not just WordPress.com. Ads like this have been showing up on iOS since at least 2014 from what I can find, but it appears to be on the increase in the past few weeks.

    Set your device to airplane mode and force-quit Safari. Restart Safari and completely clear the browser cache and history. Then disable airplane mode. Based on the articles I could find about this issue, that should stop the pop-ups from appearing.

  5. Hi

    Like theredsquirrelnews, I'm getting the same thing with my site and I too am concerned it is also happening to my readers when I share links to posts, and they in turn start to think I'm knowingly spamming them.

    It has happened to me on on multiple occasions, on multiple days on two of my own devices, and iPhone 7 and an iPad 3 both of them using Safari in the latest version of iOS.

    I was able to take a screenshot on one occasion: https://jwspot.files.wordpress.com/2016/10/img_0894.png

    The website in the screenshot is one page that is redirected to, the other (from memory) was something like premium-iosoffers.com

    It doesn't happen every time on every post, I think it may be linked to whichever adverts are getting served on the page, but when it happens I can't scroll down to them in time to see which ones are there.

    Update:
    I've been able to trigger it again and get another screenshot, this time on my iPhone 7, by repeatedly reloading the same page while viewing the adverts. Multiple adverts Amazon appeared with no issue each page load. Then these adverts visible in the background of the screenshot appeared for the first time along with the pop up. The page also took a couple seconds longer to load on that occasion than during the previous refreshes.

    Screeshot: https://jwspot.files.wordpress.com/2016/10/img_1014.png

  6. I have followed the advice for blocking these pop ups but it does not work.

    Is there any further news on a fix for this problem?

    Thanks in advance!

  7. @wgmcf, @ergonjon

    As I've said above, we are investigating this. If I have any new information I'll update this thread, but for now there's nothing more I can add to my original reply.

  8. I'm having the same issues. 2 or 3 people have complained that they have been spammed while reading my last blog post. I have been trying to build my audience, and this problem is putting people off rather than encouraging them.

  9. markmcgillycuddy
    Member

    The slow response in fixing this is worrying. Certainly makes me think twice before recommending WordPress to others.

  10. @kokkieh ANY UPDATES?? It's been days since this has been happening

  11. I first noticed this happening on my iPad on June 17th when checking a link from Twitter to my WordPress site. A pop up appeared saying I was chosen for a free iPhone 7. I couldn't get out of the pop up, in the end I had to press ok and then close app.
    It has happened repeatedly over the las 3 days. I don't know how to stop it, so would be grateful for advice.
    Thanks,
    Marina

  12. Hi all,

    It appears one of our advertisers might be exploiting a vulnerability in the iOS software to slip in these ads, so we've disabled most ads on iOS for now while we track down exactly which advertiser is responsible.

    So these ads shouldn't show up any more on WordPress.com sites. If you have WordAds enabled on your site this will mean you won't be getting any impressions for visitors using iOS devices.

  13. Thanks for that update @kokkieh.

  14. Hi Kokkieh, just as I thought and detailed in the other forum thread, the adware or spam pop-ups are via ads. I'm glad to hear WP has disabled ads until it is all resolved. Looking forward to a final resolution.

  15. Thanks for sorting out this problem , it's a relief to know You are on to it.

  16. This happened to a visitor to blog.alex4d.com (I'm paying for a domain redirect). Link to a tweet pointing this out:
    https://twitter.com/twittlik/status/882182819446968321
    They found this when they browsed to:
    https://blog.alex4d.com/2011/07/22/fcpx-widescreen-matte/

    Alex4D

  17. @alex4d Was that today? We've completely disabled ads from the advertisers responsible for those pop-ups shouldn't appear for anyone.

    Can you ask him to please follow the steps I suggested in my first reply here: https://en.forums.wordpress.com/topic/pop-up-spam?replies=17#post-2966126 and see if that helps?

  18. It was today, but doesn't happen to me. To a person following a link I posted on Twitter.

    Hopefully this is useful info!

    @Alex4D

  19. I understand it was someone else viewing your site. The point is, they shouldn't be seeing the pop-ups any more, so I'd like to first rule out that it's not their device that's the source. Pop-ups like these can also be caused by adware running in the Safari browser.

  20. I'll ask them to do this, but they may have moved on from my site, thinking it was my problem, not theirs.

    Alex4D

  21. If it's still happening on WordPress.com sites we definitely want to know about it, but there haven't been any new reports of this since we disabled most ads on iOS 2 weeks ago. Please let me know if you hear from that, or any other visitor, again.

  22. Excellent, thanks. Then they most likely picked up the adware on a different site and it just popped up when they visited yours, but I don't think your site was the source in this case.

  23. @ingwerlatte1

    Can you please ask them to try clearing the Safari browser data as I suggested above? If they still see the pop-ups after doing that, please let me know.

  24. Okay.

  25. The pop-ups are still there.
    But there is no safari browser, the people let me know, that they use Win10/Chrome or Android. They come frome a facebook post to the wordpress site.

    #modloock

  26. @torstenf it's been a while since we saw this. Can you gather current screenshots and share them?

  27. I could produce the "error" now times.

    If I come with Android from a Facebook link (incidentally generated by WordPress automatically) to the blog, there is this iPhone advertising.

    Then I have ...
    - Aircraft mode
    - Facebook app finished
    - Clear Facebook app cache (page opens in the app)
    - Aircraft mode

    Then once again a Facebook link to the blog called, same result: the iPhone advertising reappeared again.

    LG Katja ((Quelle)).

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