posting a video

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  • #1310571

    robinvorauer
    Member

    How can I upload my video to post in my blog? I spent the $60 plus tax on the Video press upgrade but it is still not working. can you please help?

    Thank you!

    Robin

    #1310801

    lance
    Staff

    Hi Robin,
    Are you adding a new video to a post or page? Where are you running into trouble (uploading, saving, viewing, …)?

    Here’s a quick tutorial: http://en.support.wordpress.com/videopress/ showing you the steps to upload a video and add it to a post or page.

    Let us know where you are having trouble and we can help.

    #1310813

    robinvorauer
    Member

    Hello Lance,

    Since a few days ago the multi file uploader does nothing so I go the the browser uploader and go though the motions and it sits looking like its going to upload (working0 for ages and ages). Something is wrong if I have to use the browser even for one picture in the first place. if I cant embed videos I want to get a refund for my $60 upgrade. I would rather have everything working well though :-) I hope you can help asap as I have much to catch up on!

    #1310814

    robinvorauer
    Member

    Also, I don’t seem to be given an option to drop files either…

    #1310830

    lance
    Staff

    Robin, could you try with a different web browser to see if it’s an issue with that, maybe?

    We recommend Firefox from http://firefox.com/

    If you install Firefox and continue to have the same issue, please let us know and we will continue troubleshooting.

    Also … how big is the video you’re trying to upload? It could be it takes minutes (or even over an hour) depending on the size of the video, and your connection speed.

    #1310834

    robinvorauer
    Member

    hi there I have tried everything… I think I would just have a refund please… nothing is working including the multiple picture uploader

    #1310847

    lance
    Staff

    Bummer, sorry this didn’t work better for you. We’ve canceled the upgrade and refunded the amount.

    Could you help us with a tiny bit of information? Did you try with Firefox, did you see any error messagess? How big is your video? What type of video is it (like, movie from a phone, — you can look at the end of the file, for .mov or .mp4 or a similar word that tells you the type.)

    Thanks,

    #1310851

    robinvorauer
    Member

    Thank you!

    I did try the things you mentioned. 3 min video, no error messages, just hours of no upload… like it was trying but never worked, multi uploader still not working, movie from iphone (.mov)

    Does this help?

    #1310853

    lance
    Staff

    Thanks Robin.

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