Need help? Check out our Support site, then


  1. stroudcommunityweb

    Hi there
    I issue daily news posts for a local community website and have issued 271 so far. Just this week when I put a picture or graphic in a post and resize it to fit the way I want, when I send the post the graphic reverts back to it's original size in the email. However is the correct size on the blog. This has only just started, what can I do to fix the situation.
    Kind regards

    The blog I need help with is

  2. This thread is tagged for Staff attention. Please subscribe to it so you are notified when they respond.

  3. Hi Angela,

    I'm sorry you're experiencing this. Could you send me a link to the specific post and if you could make a screenshot of the email that would be great too!

    Here's a bit more information about how to take a screenshot:

    You can upload the screenshot to your media library and I can view it there.


  4. stroudcommunityweb

    Hi there
    I've loaded the screenshots into the media library under the titles "hotmail" and "Website". The graphic in my Mac email account was also larger than normal (same as hotmail).
    Thanks for your help

  5. Hi again,

    I've checked your images and I was also able to reproduce using your information. We're looking into this a bit closer.

    Thank you so much for your patience, and I'm sorry for the inconvenience!

  6. This should be fixed now: resized images should now stay small in subscription emails.
    Thanks for reporting this!

  7. stroudcommunityweb

    Thanks for fixing


Topic Closed

This topic has been closed to new replies.

About this Topic