Posts with no answers: don't waste time

  • Author
    Posts
  • #1088713

    raincoaster
    Member

    What’s the point of allowing us to see threads with no answers if we have to click all the way through to the individual threads to realize it’s in the staff forum and we can’t help anyway?

    Please display the forum in which the questions were made on the main forum pages, so I don’t waste time clicking on things that turn out to be CSS or Staff questions.

    The blog I need help with is raincoaster.com.

    #1088945

    1tess
    Moderator Emeritus

    Yes, I agree. Especially if they are modlooked. Why modlook questions to the staff forum if they are already addressed to the staff? Just saying…

    #1088946

    timethief
    Member

    I also agree.

    #1088947

    timethief
    Member

    It makes little sense that can fathom to see Staff answering threads on issues that Volunteers can answer. There are threads on the back pages with issues that obviously require Staff intervention.

    #1088951

    I read from the individual forums, not from the Main Forums front page, so I don’t see this issue.

    It would make sense to have another column on the front page though with the forum name.

    #1088955

    1tess
    Moderator Emeritus

    @notawoodpecker
    I’m not understanding what you mean? There is already a forum for staff answers.
    https://en.forums.wordpress.com/forum/staff-answers

    Rain is talking about this link, found under that tags on the front forums page: https://en.forums.wordpress.com/view/no-replies

    And I’m talking about being a moderator looking at modlook tags on questions addressed specifically to the staff forum:
    https://en.forums.wordpress.com/forum/staff-answers
    (why modlook those questions…)

    #1089004

    kathrynwp
    Staff

    Thanks very much for the feedback on this. Just to be sure I understand what the issue is, are most of you, save for notawoodpecker, saying that you look for questions to answer via the front page of the forum here:

    https://en.forums.wordpress.com/forum/

    …but since that page has Staff Answers questions mixed in, sometimes you end up opening a thread that you aren’t able to respond to?

    #1089005

    kathrynwp
    Staff

    And I’m talking about being a moderator looking at modlook tags on questions addressed specifically to the staff forum:
    https://en.forums.wordpress.com/forum/staff-answers
    (why modlook those questions…)

    That’s right – there’s no need to modlook anything in the Staff Answers forum since staff does get to all of them, unless you happen to spot spam or something else in there which may need a more urgent look.

    #1089006

    justjennifer
    Moderator

    …but since that page has Staff Answers questions mixed in, sometimes you end up opening a thread that you aren’t able to respond to?

    @kathrynwp – Yes. Any hope of leaving the Staff Answers forum out of that mix?

    @rain – I don’t know if it would be desirable to leave the CSS Customization forum out since there are volunteers, albeit a very small number, who can assist there, but they might still find it useful.

    #1089007

    kathrynwp
    Staff

    @kathrynwp – Yes. Any hope of leaving the Staff Answers forum out of that mix?

    I’m not sure, but I’ll investigate the options. Thanks for bringing this up.

    #1089009

    timethief
    Member

    I go this link, found under that tags on the front forums page: https://en.forums.wordpress.com/view/no-replies
    I waste my time as raincoaster has stated clicking all the way through to the individual threads only to realize it’s in the staff forum and that annoys me. Leaving the Staff Answer Forum question out of the mix would make me smile. At present I’m growling …. grrrrrrrrrrrrrrrrrrrrrrr … and teeth grinding when I waste my time as described.

    #1089012

    kathrynwp
    Staff

    So in your case, timethief, you’re referring to the unreplied threads view. That’s good to know – thanks for clarifying.

    I’ll see what we can do on our end and keep everyone updated here.

    #1089013

    timethief
    Member

    @kathrynwp
    Hi there,
    Yes, that’s what I mean and I’m sure it’s what raincoaster and Tess mean also. Thanks for looking into this for us.

    #1089015

    timethief
    Member

    P.S. It’s also what justjennifer refers to as well.

    #1089023

    kathrynwp
    Staff

    OK, all – the unreplied topics forum view should no longer include Staff Answers:

    https://en.forums.wordpress.com/view/no-replies

    I hope this helps make your time here more efficient and pleasant! We really appreciate all your efforts to help other WordPress.com users. Thank you. :-)

    #1089024

    raincoaster
    Member

    That is awesome! Thanks!

    #1089025

    justjennifer
    Moderator

    /two thumbs up!

    #1089026

    timethief
    Member

    Hooray!

    #1089028

    kathrynwp
    Staff

    Glad you’re all pleased with the changes!

    #1089029

    1tess
    Moderator Emeritus

    Yes, thanks!

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