Premium account not active

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  • #1410350

    bychetan
    Member

    I signed up for a premium account but I cannot access the premium templates

    The blog I need help with is bychetan.wordpress.com.

    #1410450

    timethief
    Member

    A premium upgrade does not include any premium themes.
    See here > http://store.wordpress.com/bundles/
    They must be purchased individually.
    http://en.support.wordpress.com/themes/premium-themes/

    #1410451

    bychetan
    Member

    Thanks For your help.

    #1410452

    timethief
    Member

    Also note that purchasing an upgrade is only starting point after that you have to act to set up domain mapping.

    In order to map to a domain one must have an underlying .wordpress.com subdomain blog to map from. If you have registered a .wordpress.com blog you log in under the exact same username account that registered the blog and purchase a domain name by purchasing an annually renewable domain mapping upgrade for the blog. If you do not own a domain name then see here http://en.support.wordpress.com/domains/

    Dashboard > Store > My Upgrades is where you do the primary blog set up knowing it can take between 24 – 72 hours for domain name propagation to take place throughout the internet. You can view the DNS changes here > http://www.whatsmydns.net/ What’s important during that stage is to be patient.

    #1410466

    bychetan
    Member

    Is there a tech support number that i can call on ?

    #1410533

    timethief
    Member

    No there is no phone support here. However, the instructions for domain mapping are comprehensive so please follow them.

    After you get that set up you can undertake using the custom design feature you also purchased. http://en.support.wordpress.com/custom-design/

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