Premium theme

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  • #749721

    I’ve purchased a premium theme and it’s not showing up in my Dashboard. Can someone please explain this?

    The blog I need help with is clearlyfocusedmediaworks.com.

    #749804

    Go to appearance > themes, search for the name of the theme you purchased and there should be an “activate” link on it. Click the “activate” link and it should then become your theme.

    #749807

    Thanks for the help but what if it’s not there to activate?

    #749808

    lance
    Staff

    Hi there—can you tell us which URL the theme was purchased for? And which theme you purchased.

    #749810

    No problem! It’s a premium theme called Photography by the Theme Foundry. It was purchased for ClearlyFocusedMediaWorks.com

    #749813

    lance
    Staff

    OK, that explains it then—that isn’t a blog hosted on WordPress.com. Did you purchase it from the theme company directly maybe: at http://thethemefoundry.com/?

    For a site you host (not hosted on WordPress.com) you’ll need to follow the theme installation instructions provided by the theme author.

    Hope that helps!

    #749815

    lance
    Staff

    And if you did buy it for use on WP.com, let us know and we can refund your purchase so you can purchase the self-hosted version.

    #749821

    I purchased it from WordPress. On my Paypal receipt it says WordPress.com

    #749836

    lance
    Staff

    Gotcha. In that case you won’t be able to activate it on a site not hosted on WordPress.com.

    Would you like me to go ahead with the refund?

    #749874

    It’s through HostGator, which was recommended to use with WP, but if the theme isn;t going to work then yes I would like a refund. Just for future reference how can one tell which theme is going to work and which isn’t?

    #749884

    The theme you bought here is modlfied for wordpress.com sites, but that theme is available for your hostgator self-hosted site as well via http://thethemefoundry.com/ . You can go there and purchase it for your self-hosted site.

    #749915

    lance
    Staff

    @clearlyfocusedmediaworks You’re all set; I’ve refunded your theme purchase.

    #749944

    Thank you! Now having more issues. I tried to install a new theme. It gave me a prompt that it was installed successfully. After I tried to activate it, it gave me this error code on my admin page: Fatal error: Cannot redeclare youtube_shortcode() (previously declared in /home/cfmw/public_html/wp-content/plugins/jetpack/modules/shortcodes/youtube.php:203) in /home/cfmw/public_html/wp-content/themes/invictus-a-premium-photographer-portfolio-theme/invictus/doitmax_fw/max_shortcodes.php on line 285

    Now I can’t even access my site. Any suggesstions?

    #749945

    justjennifer
    Moderator

    This is the support forum for sites hosted on WordPress.com. Yours is a self-hosted WordPress.org install, so you will have to seek help at the correct support forum, which is http://wordpress.org/support/

    More about the difference between COM and ORG here: http://support.wordpress.com/com-vs-org/

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