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Premium theme cancel and refund button not working

  1. traceyupchurch

    premium theme cancel and refund button not working.

    I bought Gridspace recently and the cancel/refund button is not working. I would like to cancel the theme purchase and have a refund of $75 please. the account is

    Tracey Upchurch
    Blog url:

  2. Hi there,
    I have flagged this thread for Staff assistance. Please be patient while waiting.

  3. traceyupchurch

    Thanks Timethief.

  4. You're welcome.

  5. Hi traceyupchurch,

    I've canceled and refunded the Gridspace premium theme for your account as you've requested. You should see the refund in your account within 7–10 business days, but usually sooner than that.

  6. traceyupchurch

    Thank you, I have it already, I appreciate your help. Cheers.

  7. You're welcome!

  8. Same problem here. Please cancel my WordPress Value Bundle and refund my account.


  9. @weblognotes — Hi Alex, I've canceled and refunded the Value Bundle to your account.

  10. traceyupchurch

    Hi Bryan, is the refund/cancel button working now? Cheers :)

  11. I want to cancel my upgrade. I spent $99.00 thinking I could upload a theme, but I was clearly not on the right WordPress site,

    Please refund my account so I can move over to

  12. traceyupchurch, it looks like I've already taken care of that for you today.

    andrewshapter, I have canceled and refunded your bundle as requested.

  13. @ bryanvillarin - Thanks heaps. Shame it didn't work for me! I didn't want to deal with the self-hosted WP, but I need more customization options. Maybe next time, if you make the WP pro more flexible or if I can afford the WP VIP.

  14. @weblognotes — You're welcome. If you have any specific suggestions for, please feel free to post in the Ideas forum where we'll be happy to read and take them into consideration.

  15. Same issue for me as well. I would like to keep Avid and cancel Gridspace. I've tried but it doesn't seem to do anything.

    My blog is


    [email redacted]

  16. I have canceled and refunded your theme as requested.

    Please let us know if you need any further assistance!

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