Premium Theme Refund

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  • #723374

    I’d like to get a refund on my Premium Theme purchased on September 19, 2011 with Transaction ID 1F725634L9012931Y.

    Heads up – unfortunately, the directions on how to do this yourself are incorrect on the site…there is no “Upgrades” link in my dashboard and so I can’t “refund myself.”

    Suggestion box – please make this easier for folks. Thanks!

    The blog I need help with is ptexecutiveconsulting.wordpress.com.

    #723514

    auxclass
    Member

    Contact the staff directly: http://en.support.wordpress.com/contact/ – search for anything then page down to the contact form.

    The staff is in the process of adding a better “get a refund” feature that will be in your Dashboard but it is not done yet.

    I will also tag this for staff attention.

    #723549

    Thanks, auxclass. I did send an email to staff, no response yet. It’s really frustrating that this is the forum to ask for a refund; I’d suggest changing the answer in your support section so people don’t unwittingly search forever for a “Refund” button in their dashboard when there isn’t one.

    #723551

    timethief
    Member

    This is a peer support forum. Here we Volunteers answer support questions. We do not have backend access to blogs and have no role to play when it comes to financial transactions and refunds.

    #723552

    timethief
    Member

    This is what’s in the support documentation for refunds for upgrades. Perhaps Staff needs to enhance that entry by providing more detail.

    #723553

    Yes, there is no refund button in the Store Section of the Dashboard.

    #723556

    chrisrudzki
    Member

    @ptexecutiveconsulting:

    Your purchase has already been refunded. It may take up to a week for the refund to be reflected on your statement.

    Don’t hesitate to contact us again if you need anymore help. :-)

    #723557

    timethief
    Member

    This thread has been flagged previously for Staff attention so when Staff see this dialog I believe they will address upgrading the support documentation. Not to worry though. As you are requesting a premium theme refund within the 30 day period then you will get it. It may take a week to show up at your end but you will receive it.

    #723559

    One more quick question, I tried to find where it says “Upgrades” in the instructions. It should say “Store” instead. Could you tell me where you saw it listed wrong? I’d like to update it.

    #723561

    chrisrudzki
    Member

    I’ve updated the support doc to reflect that all users might not be able to request a refund directly from the dashboard.

    Thanks for pointing this out! :-)

    #723562

    @chrisrudski Thanks, I appreciate it!

    @designsimply Here’s where it says Updates…go to Support —> enter refund in box. Here’s what comes up:

    I purchased an upgrade but would like my money back. Can I get a refund?

    We want you to love everything you do at WordPress.com, so we provide a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can request a refund yourself directly from the Upgrades section of your Dashboard.

    Hope that helps.

    #723564

    Aha. I think I know where that code lives. I’ll check it out. :) Thanks!

    #723565

    Oh! And thank you @chrisrudzki for checking out the support docs!

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