Premium upgrade fee not refunded

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  • #1729737

    stumpthumper
    Member

    On 25th Feb this year I paid $99, plus the non-Sterling transfer fee of £1.79, to WP-Fee.Com. This payment covered an upgrade to Premium and a domain name. I quickly discovered that this hosting was too limiting for my needs, so cancelled the upgrade well within the 4hr (?) time limit: I also filled in and sent the ‘reason for cancellation’ form.

    No refund has been received. As there does not seem to be a way to contact WordPress.com staff directly, can anyone suggest how I might proceed?

    Thanks!

    #1729870

    I’ve flagged this for staff attention.

    #1729871

    timethief
    Member

    @stumpthumper
    The first thing we need to know when any blogger posts here is the URL of the .wordpress.com blog and/or domain in question staring with http:// Will you please provide them?

    #1729929

    I would have provided the requested info with pleasure, but my WordPress-based site is not run from WordPress.com and the domain I chose (barcombesages.net, IIRC) was registered during the upgrade process but not used. The plan was to migrate a site hosted elsewhere to the new domain: I signed up to WordPress.com, did not start a blog as I planned to migrate, then quickly cancelled the upgrade on realising that I needed more flexibility than the plan could give. I hope this makes things clearer!

    #1729947

    juliabrnvsk
    Member

    Hi I have the same issue. I have purchased a Custom Design upgrade, but realised I am not going to use it. I have cancelled my purchase within an hour of placing an order, and filled in the form as requested, but to no avail. I have also published this question on the 2nd of April in this forum too, but noone has come back to me. WordPress staff, can you please process my request?

    My blog is pedlas.com

    Best,

    Julija

    #1730018

    rootjosh
    Staff

    @standingtree2014

    Do you intend to use the domain barcombe-sages.net in the future?

    #1730019

    rootjosh
    Staff

    @juliabrnvsk

    It looks like a refund has been processed for this transaction. I will assume that the issue is resolved unless I hear otherwise from you.

    #1730021

    juliabrnvsk
    Member

    hi, yes all processed thank you

    #1730034

    stumpthumper
    Member

    Hello rootjosh –

    I don’t intend to use barcombesages.net in future.

    Thanks for your help!

    #1730048

    rootjosh
    Staff

    @stumpthumper

    I need the confirmation about not using barcombe-sages.net to come from the account that owns the upgrade, which is standingtree2014.

    #1730049

    Ah – sorry, rootjosh.

    I confirm that I do not intend to use the domain barcombe-sages.net.

    #1730050

    rootjosh
    Staff

    Not a problem!

    I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

    Please let me know if there is anything else I can do for you.

    #1730052

    Good man – thanks!

    Shame we had to take this route to achieve a result, though :-)

    Anyway, job done – and I appreciate your help.

    Thanks again…

    standingtree2014

    #1730059

    rootjosh
    Staff

    Not a problem.

    WordPress.com is a great product, but it isn’t a perfect solution for everyone. All the best in your future site building.

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