Premium upgrade refund

  • Author
    Posts
  • #1584645

    bnhansn
    Member

    I tried to purchase a premium upgrade subscription and a custom domain when I set up my blog. The premium features are not working and the domain name did not register correctly. I got charged $99 for this and would like a refund.

    I am having trouble finding support to contact. I did get a receipt if that is helpful. The blog I need help with is cavemanbody.wordpress.com. Thank you

    The blog I need help with is cavemanbody.wordpress.com.

    #1584991

    rootjosh
    Staff

    I can absolutely help you with that. Or I can help you get it set up correctly. Happy to do whatever you’d like.

    Let me know.

    #1585044

    bnhansn
    Member

    Hey if we could get the premium features all up and running and add my domain I would be happy to stay. How could we do that? I appreciate the help.

    #1585047

    auxclass
    Member

    the domain name did not register correctly.

    To help @rootjosh – what exactly what do you mean? Was a name registered but not spelled correctly or did the registration did not happen at all?

    #1585058

    bnhansn
    Member

    The domain did not register at all. I tried to set it up at cavemanbody.me

    #1585157

    rootjosh
    Staff

    Okay, I’ve got Premium correctly set up on your account now.

    It looks like cavemanbody.me is available to be registered. Simply log into your WordPress.com site’s dashboard, click on Store–>Domains, enter cavemanbody.me in the “add a domain” box and click the “add domain” button. Then simply follow the instructions that appear to register your domain.

    Let me know if you have any trouble. I’ll keep an eye on this thread over the weekend.

    #1585177

    bnhansn
    Member

    I got the domain added to my site and everything appears to be working, thanks a lot for the help!

    #1585178

    rootjosh
    Staff

    Not a problem. Happy to do so.

    My apologies for the initial trouble.

    #1585183

    bnhansn
    Member

    Hey I hate to be a pain but I just ran into some trouble. My intention was to set up an e-commerce site, and I just found out that I should have done this through wordpress.org instead of wordpress.com so I can install the necessary plugins. Is there any way I can move this over and keep the domain name that I purchased? It seems like I won’t be able to use the premium upgrade I purchased with wordpress.com so is there still a chance I could get a refund on that?

    #1585191

    rootjosh
    Staff

    Not a problem. It happens.

    Yes. I can refund the WordPress.com Premium less the domain registration. This would leave you with a refund of $74.

    I can refund the entire $99, but that would require canceling the domain. Which runs a very real risk that you would not be able to register it again.

    Let me know.

    #1585200

    bnhansn
    Member

    Yes can you please refund the $74, and I will transfer the domain to another host. Thanks

    #1585218

    rootjosh
    Staff

    I have processed that refund.

    However, please keep in mind that ICANN rules prohibit newly registered domains from being transferred for 60 days. Until that time, you can use these instructions to point your domain to your new webhost:

    http://en.support.wordpress.com/domains/change-name-servers/

    #1585220

    bnhansn
    Member

    Great, will do. Thanks again

    #1585225

    rootjosh
    Staff

    Happy to help.

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