Previously moderated commenters are ending up in Spam or worse

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  • #1351150

    zebathome
    Member

    Is anyone else having this issue? My comments are set so that previously approved commenters don’t go through moderation unless they include a hyperlink in their comment. However, several long standing commenters are having their comments held in Spam ( no links in their comments) and some are presumably being ‘eaten’ by Akismet and not even getting to Spam. The commenters haven’t changed their email addresses so why is this happening?

    The blog I need help with is zebbakes.com.

    #1351250

    timethief
    Member

    Hi there,
    Th issue is known to Staff who are working to address it. Everyone who is having issues with legitimate comments or forums posts being caught as spam should fill out the Akismet contact form so that they can look at your account.
    http://akismet.com/contact/

    See > https://en.forums.wordpress.com/topic/i-cant-seem-to-comment?replies=59

    #1351251

    zebathome
    Member

    Thanks so much – I did try a search but nothing came up using my search terms, always a bit tricky. will tell my friends who are having particular issues with this, and send them link to this thread.

    #1351252

    timethief
    Member

    Thanks for spreading the word about each of them contacting Akismet Staff. :)

    #1351347

    miskmask
    Member

    I’m having the same problem, so I will file a report. Thanks, Joanna, for starting this thread, and thanks, timethief, for the info!

    #1351468

    timethief
    Member
    #1351472

    zebathome
    Member

    Thankyou titi, I think Akismwt staff have been excellent in responding as well as can under circumstances. Thankyou for your help as always Z

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