Problem in logging in with our account with email address hitech.praha.com

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  • #1478313

    datainco
    Member

    Hello,We have a unique situation.

    We have an account with worpress.com registered as the user email address : (email redacted) with the password as :[redacted]

    We have been doing some designing and development work along with the help of our outsourced designers on this blog,when suddenly we received an email today from wordpress stating the following:

    The WordPress.com phone number account recovery options have changed for hitechpraha.

    If you did not request this change please contact WordPress.com support, or access your profile page and reset your password by clicking the button below:

    Access your account

    We had never done or asked for these changes .

    When tried to login after this we could not login with our old credentials and when tried to reset the password with our login details ,also says that this email address is not valid.

    I think very much that our account has been hacked by some one.

    Could you please help us resolve with this.

    #1478421

    timethief
    Member

    Hi there,
    Please visit https://en.wordpress.com/wp-login.php?action=lostpassword
    and click the “Need More Help” link to complete the form for account recovery. https://en.wordpress.com/wp-login.php?action=recovery

    #1478426

    datainco
    Member

    Hi,

    Thank you for the co-operation and the support.

    We have tried a couple of times to fill up the form at:
    https://en.wordpress.com/wp-login.php?action=recovery
    but are never able to reach the submission as it shows different type of errors.Starting from that your registerd email address and the contact email address are the same to that the Receipt for transaction submitted by us is not valid,.
    We have a valid transaction from paypal where we have duly paid for the domain mapping for our domain from our account.Also we know the name of the posts published under the blog.
    Also the emailaddress for the account was (email redacted)
    Password was [redacted]

    The name of the blog is:

    indianfoodinprague.wordpress.com

    We are somewhat confused that our account has been hacked and we really are not able to reach anywhere.

    Thanks for helping us resolve this.

    Kind Regards,
    Darpan

    #1478427

    timethief
    Member

    I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1478429

    datainco
    Member

    Hi,

    Thanks a lot for the support.

    Kind Regards,
    Darpan

    #1478430

    alperkotaman
    Member

    I am sending you this form with a newly created registration. However I was already registered with my domain (5mag.tc). I have also bought a template and begun with creating the blog. But once I signed out I couldn’t enter my admin page anymore, because wordpress does not accept any of my info. I really need help..

    #1478449

    jackiedana
    Member

    We have no WordPress.com accounts using the email address you provided.

    The site indianfoodinprague.wordpress.com is owned by a different WordPress.com account with a different email address connected to it.

    If you go to https://en.wordpress.com/wp-login.php?action=lostpassword and complete the form at the “Need more help?” link, our account recovery staff can assist you further. In order to speed up the process, please include your PayPal transaction ID from when you purchased domain mapping.

    #1478450

    jackiedana
    Member

    It looks like the username you listed in your first post has been changed to a different username as well, which could explain your difficulty in logging in.

    #1478476

    datainco
    Member

    Hi Jackiedna,

    Exactly.You are absolutely correct.
    The wordpress blog at:
    indianfoodinprague.wordpress.com
    Was owned by us at another email address at (email redacted)
    We had the password for it set up as [redacted].

    We had provided these login details to our outsourced designers in India with whom we have a dispute undergoing on a payment connected to set up this blog design for us on Paypal dispute resource.

    3 days back we suddenly got the following message at hitech.praha@gmail .com with the following message:

    Account Recovery Changed

    The WordPress.com phone number account recovery options have changed for hitechpraha.

    If you did not request this change please contact WordPress.com support, or access your profile page and reset your password by clicking the button below:

    Access your account

    We tried to change the password and tried all possible ways to login ,but all in vain.We also have a Paypal transaction paid for domain mapping for this account at (email redacted)

    Hence was the reason to create a new wordpress account at (email redacted) to address this problem to you here in the forums and support.

    We sincerely hope you shall be able to help us resolve with this at the earliest as tomorrow ,16th Oct is the last date for us with pay pal before we escalate the dispute with our designers to the next level at paypal discretion.

    Thanks, and look forward to your prompt resolution on this.

    Kind Regards,
    DarpanSchdeva

    #1478480

    jackiedana
    Member

    At this point it sounds like your issue is best served via our account recovery process, so as I indicated previously, please go to https://en.wordpress.com/wp-login.php?action=lostpassword and click on “Need more help?”. If you can include your Paypal transaction ID from your domain mapping, it will speed up the process for recovering your account.

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