Problem trying to purchase domain mapping

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  • #1062881

    I am trying to purchase domain mapping, but when I click the pay button, it is giving me an error saying “invalid product ID”

    Has this happened to anyone else? And any ideas how I can make the purchase?
    Blog url: http://tinkerbellandnoah.wordpress.com/

    The blog I need help with is tinkerbellandnoah.wordpress.com.

    #1063031

    kathrynwp
    Staff

    It looks like you were able to map cheekytraveldeals.co.uk to your site. Is this the one you were trying to map or do you still need help with anything? Just let me know – thanks!

    #1063049

    Hi Kath, thanks for your reply.

    Yes I managed (didn’t update the post yet!).

    I managed to pay using paypal, still not sure that that error meant though?

    #1063057

    kathrynwp
    Staff

    Glad you were able to purchase the mapping upgrade. I don’t see any payment errors on your transaction history and I haven’t seen that error before, so I’m not sure what caused it.

    If it happens again, please feel free to take a screenshot of the whole page to help in troubleshooting. Here’s a guide on how to make a screenshot, if you’re not sure: http://en.support.wordpress.com/make-a-screenshot/

    You can upload the screenshot in your Media Library and then post a link so I can see it.

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