problem with subscription

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    Posts
  • #1977373

    ess00sjg
    Member

    Is it possible to speak to someone by phone about my subscription please?

    The blog I need help with is sjgrahamdotcom.wordpress.com.

    #1977531

    timethief
    Member

    Speak up here please as there is no phone support. Only those with the Business Upgrade have live chat support.
    http://store.wordpress.com/premium-upgrades/wordpress-business/
    http://en.support.wordpress.com/live-chat/

    This is a peer support forum where Staff and Volunteers work together cooperatively to provide WordPress.com support. Emailing support means it takes longer to get an answer than posting to the support forums does.

    Volunteers answer the majority of all support questions and when we cannot provide support we tag threads for Staff assistance.

    We are happy to answer your WordPress.COM questions right here in this thread. Please simply post exactly what you need help with into this thread, knowing there’s rarely ever a question posted here that has not already been asked and answered.

    #1977536

    ess00sjg
    Member

    Ok, here is the question. Will I get a reminder to pay the subscription for my blog? if not, do I just pay the fee via ‘upgrade’? The blog was set up by a member of staff who no longer works with me. last year, an email reminder was sent to her to pay for the following year. She has given administrative rights to me, but her email details, rather than mine, are those that WordPress have and recognise. So, I am concerned that I won’t be sent a reminder for the need to pay the annual fee.

    thanks

    #1977592

    Hi there!

    What site is this about?

    Probably the best way to handle this is to have that user request that those upgrade be transferred to your account. Can you have them contact us to transfer the upgrades?

    #1977593

    ess00sjg
    Member

    the site is http://www.pdcinmfl.com

    I have contacted them, but no response. Also, they no longer work for the same organisation so will not be able to contact WordPress from the same email account they originally used, which WordPress sees as a problem

    #1977601

    It looks like Dustin is also helping you out with this issue. Please follow up with him.

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