Problem with subscription emails

  • Author
    Posts
  • #1038424

    Hi

    I know that there were problems recently with subscription emails not being sent out. However I never experienced that problem until now. I updated to the latest version of Jetpack and now none of my subscribers are receiving emails.

    Rob
    Blog url: http://tostevin.net/

    The blog I need help with is tostevin.net.

    #1038527

    macmanx
    Staff

    I don’t see any subscriptions for that blog under your roberttostevin account.

    Are you subscribed via a different WordPress.com account or email address? If so, what is it?

    #1038548

    I have about 3 subscribers for Tostevin.net

    Also for guernseydonkey.com.

    The latter is what I’m more concerned about as its a community magazine site

    Thanks

    Rob

    #1038551

    macmanx
    Staff

    Ok, but would you please tell us which username or email address you’re subscribed with?

    #1038556

    I’ve subscribed under (email redacted)

    I also know that 1 other subscriber (email redacted) is not receiving them.

    I suspect that all the others won’t be receiving them either.

    Is the problem on my site or the jet pack site ?

    Thanks

    Rob

    #1038559

    macmanx
    Staff

    Would you please tell us which version of Jetpack you’re running?

    #1038562

    It’s 1.8.2

    #1038567

    macmanx
    Staff

    Ok, that should work.

    Would you please check your email’s spam folder?

    Also, did you miss the previous post too, or was this latest post the first problem?

    #1038572

    These subscriptions have been in place for some time now and have always been sent ok

    The last two scheduled posts have failed to go out
    One last Friday and the other yesterday (Tuesday) . Neither of the 2 accounts mentioned earlier have received them

    As I said there was no problem until I upgraded to the latest version of JetPack

    Rob

    #1038582

    macmanx
    Staff

    Ok, would you be able to check to see if a manually published (not scheduled) post works properly?

    #1038584

    Tried a manual immediate post and that has failed as well

    #1038603

    macmanx
    Staff

    Ok, on which blog did you try that with?

    #1038687

    It was on Tostevin.net

    #1038715

    macmanx
    Staff

    Ok, and there is nothing in your spam folder? (just to be sure)

    #1038717

    No nothing in the spam folder

    Both sites have stopped sending since I upgraded them both to the latest JetPack

    Rob

    #1038726

    Hi Rob,

    Thanks for confirming. I’m assuming this is the post you just published, and you’re subscribed with a tostevin.net email address, correct?

    #1038749

    That was a scheduled post that failed to be sent out to subscribers

    The manual post that I did a “publish now” with has since been deleted but not before I confirmed that no subscriber emails were sent ( I left it for approx 15 mins before deleting it)

    Rob

    #1038776

    Okay. One more thing since you mentioned Tostevin.net: can you let me know which email address you’re subscribed with for that blog?

    #1038780

    For Tostevin.net it’s (email redacted)

    For guernseydonkey.com it’s (email redacted)

    Both sites published articles today and neither mailboxes received any notification

    Rob

    #1038781

    Thanks for the details, Rob. We’ll look into this, and while I can’t give a time frame, I’ll be sure to reply here when I have an update.

The topic ‘Problem with subscription emails’ is closed to new replies.