Problems during the installation of a new theme

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  • #1629051

    kmgrupo12
    Member

    Hello, I was trying to install a new theme for my site http://www.compramibmw.com but suddenly the following error message appears:

    Warning: require(/data/17/3/23/59/3349711/user/3736981/htdocs/WordPress/wp-content/themes/elisium/inc/back-compat.php): failed to open stream: No such file or directory in /data/17/3/23/59/3349711/user/3736981/htdocs/WordPress/wp-content/themes/elisium/functions.php on line 3

    Fatal error: require(): Failed opening required ‘/data/17/3/23/59/3349711/user/3736981/htdocs/WordPress/wp-content/themes/elisium/inc/back-compat.php’ (include_path=’.:/usr/share/php:/usr/services/vux/lib/php’) in /data/17/3/23/59/3349711/user/3736981/htdocs/WordPress/wp-content/themes/elisium/functions.php on line 3

    The page is totally offline.

    Help please!

    Regards

    The blog I need help with is kmgrupo12.wordpress.com.

    #1629143

    timethief
    Member

    That is not a blog being hosted by WordPress.COM issue and you are posting to the wrong support forum. WordPress.com and WordPress.org are completely separate, have different log-ins and run different versions of themes with same names. http://support.wordpress.com/com-vs-org/

    We provide support only for free hosted WordPress.COM blogs and not for WordPress.org software installs. If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

    #1629145

    kmgrupo12
    Member

    Thanks for your answer. That blog it is being hosted by wordpress.com, but you are right that I´m posting to the wrong support forum. The thing is since the blog is totally offline I’m not able to contact WordPress support team using my account… that´s the reason why I was using this other account to try to search for help.

    By any chance do you know how can I contact WordPress support team?

    I´m a little desperate…

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