Problems renewing WordPress Premium

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  • #1900859

    WordPress premium is set to expire this week. I cannot figure out how to renew it. I tried to purchase it again but the site is saying “you already have this service.” When I go to “my upgrades,” it says “expiring!” but doesn’t show how to renew.

    I clicked around and tried to renew but it says “repurchase.” However when I try to purchase, it says “renew.”

    Really need help to make sure blog doesn’t go down. It is mapped to a custom domain.

    Thanks.

    The blog I need help with is listenlikealawyer.com.

    #1900911

    timethief
    Member

    Hello there,
    You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade for it to access the blog’s dashboard and > Store > My Upgrades and renew.

    Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
    follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

    #1900938

    druesome
    Staff

    Hi there!

    Sorry to hear about the issues you’re having. Can you kindly log out and log in as the user “myownguitarblog” and give the renewal another go? The upgrades were purchased under that account, and that may be the reason why you’re having trouble renewing it. Let me know if this continues to be a problem. Best of luck!

    #1900942

    Thanks, both of your comments fixed the problem.

    #1900943

    timethief
    Member

    You’re welcome and best wishes.

    #1900948

    druesome
    Staff

    Glad to hear that! You’re welcome!

    #1901066

    Could this question and thread be deleted? it seems too specific to be worth leaving up/searchable. Thanks.

    #1901067

    druesome
    Staff

    I would leave it here in case others run into similar problems. :) Hope you don’t mind!

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