Problems with Google Authenticator

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  • #1333253

    donnabelmans
    Member

    I accidentally removed my Google Authenticator on my iPhone. I got a new code to log in but how do I instal WordPress back on the Google Authenticator App? Because I can’t remove the Two Step Authenticator now ..

    The blog I need help with is donnabelmans.wordpress.com.

    #1333416

    rachelmcr
    Staff

    Hi there,

    If you are logged in to your account, you can generate a set of backup codes on your Security tab here:

    https://wordpress.com/?ssl=forced#!/settings/security/

    Please be sure to turn off any pop-up blockers in your browser. You will need to use one of these codes to disable two-step authentication on your account. You can then re-enable it and set it up with the newly installed Google Authenticator App.

    You can find more information about two-step authentication here:

    Two Step Authentication

    If you have lost access to your account, please use this form to request assistance regaining access:

    http://en.wordpress.com/wp-login.php?action=lostpassword

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