"We love positive and productive discussions, so please keep comments on the topics at hand and not on other members of the community."
If the above means that you want questions and comments addressed to WP (Support? Other? Why not provide a link?), you have to improve your Support's responses. Better yet, review your own very often confusing instructions. Lucid writing is an Art, or there would not be University courses teaching the same.
As a 2-year veteran of WP, I have spent a LOT of time helping friends with some of their basic questions as they try to build their own WP blog. I use screenshots and plain, basic English and step-by-step procedures. I share in their often expressed (to me) frustration with WP's sometimes impossible to understand instructions.
As a member of the legal profession, I have long ago become sensitive to the issue of jargon and unintelligible/confusing non-street English language/instructions when trying to explain obvious (to me) legal concepts and procedures into plain English for those unfamiliar with legalese. This has enabled me to understand what plain English is and how to apply it. It truly is an art. I hope that WP will consider simplifying its own instructions. I want to help my friends, but sometimes I'm ready to jump out of my skin out of frustration.