Publishing feedback

  • Author
    Posts
  • #1944090

    inksgallery
    Member

    I have feedback but I can’t publish it – I can only choose Spam or Trash!

    The blog I need help with is inksgallery.wordpress.com.

    #1944211

    timethief
    Member

    It’s not meant for publication. Feedback is private communication via a contact form between the blogger and their followers. Read this please http://en.support.wordpress.com/contact-form/

    #1944215

    inksgallery
    Member

    Thanks very much for that. However, it states: “If legitimate feedback is marked as spam, you can click the “not spam” link” Unfortunately it doesn’t show a “not spam” link only Spam or Trash. This is the problem.

    #1944223

    timethief
    Member

    Hi again,
    Please tell us:
    (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/

    Post a screenshot. You can use http://snag.gy/ to share screenshots. Or you can use the WordPress.com guide I linked to and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1944234

    inksgallery
    Member

    Hello again and thanks.

    It’s a MacBook Pro (born last week!) running the latest Safari 7.

    Hopefully this will be enough to find the problem; the “not spam” link is simply not available alongside “spam” and “trash”. I clicked “trash” on one message then “restored” it from the “trash” pile. But again I couldn’t declare it not spam.

    Thanks again for looking into this.

    #1944236

    timethief
    Member

    Thanks for the additional information for Staff and you’re welcome.

    #1944340

    rachelmcr
    Staff

    Hi there,

    As timethief mentioned, feedback is private communication sent directly to you from a Contact Form. That feedback (found under Feedback > Feedback in your dashboard) can’t be automatically published since it’s meant to be a private message to you.

    If you get feedback through a contact form and it’s spam, you can use the “Spam” link to mark it as spam. If you no longer want to save the feedback, you can use the “Trash” link to delete it.

    That feedback is different from Comments, which are displayed publicly on your site. You can review all of your site’s comments under Comments in your dashboard.

    Please let me know if you have any questions about that. :)

    #1944347

    inksgallery
    Member

    Thanks for your reply. However, I draw your attention to the following link forwarded to me by “time thief”:

    http://en.support.wordpress.com/contact-form/

    You will see that this says:

    “You’ll be able to manage your feedback just like you’d manage comments.”

    and:

    “If legitimate feedback is marked as spam, you can click the “not spam” link.”

    As I have stated, the “not spam” link is simply not available alongside “spam” and “trash”.

    This would seem to be at variance to your comment regarding a difference between comments and feedback? I would be grateful for your opinion.

    Regards,

    #1944349

    rachelmcr
    Staff

    The reason you don’t see a “not spam” link for the feedback in your dashboard is because they aren’t currently marked as spam. :)

    #1944357

    inksgallery
    Member

    Hi,

    Agreed. And so I marked them as spam – then marked them as not spam and still no restore link, so,

    “You’ll be able to manage your feedback just like you’d manage comments.”

    Is absolute carp then? Because… you can’t.

    Regards,

    #1944374

    rachelmcr
    Staff

    That sentence on the support page refers to that page being similar to the page in your dashboard where you can manage your comments. Like comments, you can mark your feedback as spam or send it to the trash.

    If I understand correctly, you’d like to make your feedback visible on your site. Is that right? In that sense, feedback isn’t like comments — there isn’t a button or link to click to publish them automatically on your site. If that’s the point where that support page is confusing, please let me know and I can work on making that page clearer.

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