Purchased 10 Credits for Domain, but Credits not showing

  • Author
    Posts
  • #83547

    grahamsblog
    Member

    I just purchased 10 credits through PayPal for the Domain upgrade. But so far, the credits are not showing up. I have the paypal receipt which confirms the payment went through.

    Just wondered if there is anything that can be done?

    #83813

    donncha
    Staff

    I see 10 credits in your account, nothing to worry about!

    #84151

    artugua
    Member

    Same here. How long should it take to get credit?

    #84152

    drmike
    Member

    Best bet would be to submit a feedback and actually have a staff member take a look at teh account. We don’t have accounting access here in the forums. The previous poster got lucky that Donncha saw the post.

    #84153

    donncha
    Staff

    artugua – I fixed your account, sorry for the delay in getting those credits to you!

    #84154

    i have the exact same problem. Hopefully donncha can fix my account too!!

    #84155

    psglabs
    Member

    I’m having the same problem and it looks like support is closed.

    #84156

    mithro
    Member

    I am also having the same problem.

    #84157

    allennieman
    Member

    I just also tried to add credits and, though the paypal transaction (two of them for 10 each, actually) where successful, the credits are not showing up in my account. Please help.

    thanks.

    -Allen

    #84158

    mark
    Staff

    This is a paypal problem.
    Leave problems in this thread – and a link to your blogs would be extremely useful – and I’ll see what I can do.

    #84159

    allennieman
    Member

    blog in question is niemanfamily.wordpress.com.

    #84160

    glenc
    Member

    I have the same problem. blog is glenc.wordpress.com

    #84161

    I also have the same problem. My blog is: psoemontefrio.wordpress.com

    #84162

    timethief
    Member

    As support is not open on weekends with the exception of dealing with urgent matters if staff do not see these posts then you will have to send in feedbacks to staff on Monday.

    #84163

    I have this problem. My blog is
    http://scienceofidentityfoundation.wordpress.com/

    I have paid twice now in the hope that the 2nd payment would register. But no luck. I only need 10 credits

    #84164

    drmike
    Member

    TT, missing money is an urgent matter.

    As stated up above, you need to contact staff directly. Since feedback is off on the weakend, please send in an email to support at this domain with details about the transaction. (ie blog URL in question, Paypal tranaction number, etc.)

    Can’t believe SOI did it twice…

    #84165

    donncha
    Staff

    Apologies for the problems caused. I updated scienceofidentityfoundation psglabs mithro allennieman glenc psoemontefrio

    If anyone else has problems don’t hesitate to add to this forum.

    #84166

    donncha
    Staff

    scienceofidentityfoundation – I refunded your second payment.

    #84167

    I join in here, too: relentlessboredom.wordpress.com.

    #84168

    allennieman
    Member

    thank you donncha.

The topic ‘Purchased 10 Credits for Domain, but Credits not showing’ is closed to new replies.