Purchased 10 Credits for Domain, but Credits not showing

  • Author
    Posts
  • #84191

    im so confused

    #84192

    drmike
    Member

    Send in an email to support ( at ) wordpress ( dot ) com with a copy of your paypal receipt and state that the domain hasn’t shown up yet nor been been registered yet.

    #84193

    trent
    Member

    volcomkidd911, send an email to support at wordpress dot com and tell them everything about your situation. Your username, your email address (that you registered with) and your current blog of:

    http://live360.wordpress.com/

    Let them know how and when you purchased your 15 credits and any documentation that you have (say paypal) emails and they should be able to help you have your credits show up.

    This is of course unless when you are in:

    http://live360.wordpress.com/wp-admin/paid-upgrades.php?page=domain-mapping

    If you are in there and see your credits, then disregard what I just told you!

    Does that make sense?

    Trent

    #84194

    alright thanks a lot guys i will do!

    #84201

    kalesco
    Member

    same problem here.
    I already filed a Feedback on the matter, but would be grateful if someone could speed things up a bit.
    I purchased the 15$ CSS upgrade, have the paypal receipt and everything looks fine. On the upgrades page however I only see one item in My Subscriptions with 15 credits and an expiry of ‘never’. No credits available for use though. Help, please?
    blog in question: kalesco.wordpress.com

    #84202

    trent
    Member

    Quickest way would be an email to support at wordpress.com as well.

    Trent

    #84203

    I’m having the same problem. This looks like a long-standing issue – it would have helped to have been warned before I started the process of buying credits.

    #84204

    The credits appeared while I was posting my comment. It took at least 45 minutes after Paypal’s confirmation before the WordPress credits appeared. All’s well that ends well, but it would definitely be wise to either warn your users or resolve the delay.

    #84205

    hi, I’m having the same problems. my blog is concertgoer.wordpress.com and the domain I’m adding it to is: http://www.echoes-silence-patience-grace.com. I also bought it twice thinking it didn’t go through. then I read this thread. oh! If somebody could update this account, I’d be very happy! I agree with the previous post that you should let people know to except a little delay.

    #84206

    raincoaster
    Member

    You need to contact staff directly, either email support at wordpress dot com or use the Support button when it reopens tomorrow morning.

    #84207

    I have the same problem. My blog is: http://www.rafaelpineiro.wordpress.com

    #84208

    Posting here is an exercise in futility. Volunteers have nothing whatsoever to do with money. You need to contact staff directly as is repeatedly indicated above in this thread http://wordpress.com/contact-support/

    #84209

    qaaf
    Member

    I’m having the same problem with http://qaaf.wordpress.com Paid for the credits (15), but they’re not applied to my account. Go figure.

    #84210

    judyb12
    Member

    have you contacted support as advised in this thread?

    #84211

    timethief
    Member

    @qaaf
    Go figure indeed. It seems as though you failed to read the post right above your own. Posting here is an exercise in futility. Volunteers have nothing whatsoever to do with money. You need to contact staff directly during support hours as is repeatedly stated above in this thread http://wordpress.com/contact-support/

    Please provide all documentation to staff when creating your support ticket so there will be no delays caused by staff having to ask you for this information later.

    Happy blogging :)

    #84213

    grodeska
    Member

    I am having this EXACT SAME PROBLEM. if this has been happening since April, why hasn’t it been fixed?

    my blog is noveltimes.wordpress.com. I’ve paid twice (10 credits x 2) with the email (email redacted). thanks for the help.

    lawrence

    #84216

    judyb12
    Member

    maybe support is having trouble pinning the bug down? You need to contact support using the Support button that is normally available on your Dashboard Monday-Friday. There is no guarantee that staff will see your post on this thread.

    BTW, putting your email address on the forum like that is inviting spambots to flood your inbox. In the future, try using a format like lsg [at] noveltimes.com

    Edit: Forgot to say, when you do contact staff, make sure you include the following:
    – your browser
    – your browser version
    – your FULL blog address (not the name, the real address that begins http:// )
    – your FULL username
    – your REAL email address that is registered here
    – and a very good description of the exact problem.

    #84217

    dw007
    Member

    Hi i can’t contact support cause everytime i try its closed (timezone issues)

    Anyway i bought credits through paypal for $10 for domain yesterday and it still hasn’t shown up…

    http://dw007.wordpress.com/

    #84221

    Hi, I got the same issue as dw007. I can’t contact support due to different time zone.
    Anyway i bought credits through paypal for $10 for domain yesterday and it still hasn’t shown up…

    http://poreistampers.wordpress.com

    #84222

    Here I go. Putting myself on the I don’t see my credit blog roll. However, in my occasion I did this twice because I thought I did it wrong the first time.

    Hook me up, Automatic for a process that should be well … automatic.

    http://iphoneorganized.wordpress.com and if my credit goes through http://www.iphoneorganized.com :-)

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