Purchased 15 credits, Not Showing Up

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  • #323162

    debrajohnson
    Member

    I purchased 15 credits via PayPal, but my credits are not showing up. The first Payment I tried to do through Paypal got screwed up/ cancelled, but the second one went through successfully & I still have not received my credits.

    The blog I need help with is shelikestoread.wordpress.com.

    #323291

    Please paste the exact URL of your blog when asking questions here (or link your nickname to your blog as explained in the Sticky “8 Things to Know“). We cannot help you without that.

    #323292

    debrajohnson
    Member

    http://www.shelikestoread.wordpress.com

    I thought that since I did enter it when I posted the question that it would show up. Thanks.

    #323295

    debrajohnson
    Member

    Any help with this??? I already called Paypal and checked my Visa account to confirm that the payment went through.

    #323297

    Re the URL: No, that’s only for detecting and auto-responding to wp.ORG visitors who often come here instead of their own forum.

    Re the credits: How long has it been? It takes some time for them to show up, so my initial answer is just wait.

    #323323

    debrajohnson
    Member

    Yeah, so….it’s been 2 hours

    #323327

    Two hours only? (On a weekend?) As I said, just wait – can even take a whole day.

    #323328

    debrajohnson
    Member

    I really do appreciate your help, but…

    I’ve purchased other domain names on here before & the change was instant. I wish I could cancel somehow. Oh, well! This service pretty much sucks. I went ahead and purchased my domain name through godaddy – instant transaction! Imagine that in 2009.

    I’m probably going to move this blog to blogger, anyway, I just want my credits.

    #323333

    Well that’s your prerogative. I’m not a fanatic who would brag about WP’s merits (my blog is with WP, and I like it here, but I also contribute to a Blogspot blog, and I think they simply have different pros and cons). But I don’t think this particular problem should be the decisive factor in your choice. You are right that it could or should be instant, and I think it often is so, but Saturday probably does play a role too. To me, wanting to abandon WP because of a 2-hour delay in this is somewhat exaggerated.

    The only thing I can add is that I’ve been a regular in this forum for 9 months now, and I’ve only seen this complaint once. (If I remember well, the blogger reported that his credits showed up after 14 hours.)

    #323380

    jane
    Member

    debrajohnson: This is a case that you will need to contact support about, since it will require looking into your actual account, not just looking at your blog. Sign in to your WordPress.com account, then submit an explanation of your issue here: http://support.wordpress.com/contact/

    #323545

    debrajohnson
    Member

    Thank you, Jane, for your response.

    panaghiotisadam, I’ve been a regular here for over a year and I have three blogs and, no, it doesn’t usually take that long which is why it is called a PROBLEM. And it has been a day now and the credits still have not shown up.

    WP is a great service & I hope this will eventually be resolved.

    #323551

    “No, it doesn’t usually take that long which is why it is called a PROBLEM.”

    Sorry but your remark is pointless. My 7:02 PM post says “I’ve only seen this complaint once” and “I don’t think this particular problem [etc.]”. So I didn’t deny that it is unusual or that it is a problem. I simply suggested you wait when the problem was only a 2- or 3-hour delay. And my 4:38 PM post says that this was “my initial answer”: I expected more news from you, hopefully good, otherwise I would tell you to contact Support. Jane told you that in the meantime, so there was nothing more to say.

    As for your hopes, if you have contacted Support here’s an example that might boost them:

    https://en.forums.wordpress.com/topic/purchased-credits?replies=4

    #323567

    debrajohnson
    Member

    panaghiotisadam, obviously you keep posting here only for attention. Nothing that you have said has helped at all. “Just wait,” is not advice. I don’t need you to post examples of people who have had the same problem. I did a search before I started my own thread. Goodness, can you please move on to a different support thread???

    #323604

    debrajohnson
    Member

    Thank you to the wordpress staff. The matter was resolved.

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