Purchasing Website Theme

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  • #1218634

    alysahhaas
    Member

    I’m trying to pay for this site and it’s not allowing me to pay. I’m worried that either i have been charged like 5 times or it just doesn’t go through. http://theme.wordpress.com/themes/soundcheck
    Alysa

    The blog I need help with is alysahaasblog.wordpress.com.

    #1218738

    timethief
    Member

    re: charges
    Go here please > Dashboard > Store > My Upgrades
    See also > Dashboard > Store > Billing History

    If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

    1. Try clearing your browser’s cache:

    http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS: http://en.support.wordpress.com/https/

    If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

    #1218740

    timethief
    Member

    NOTE: You must be logged in under the exact same username account the registered a blog to purchase an upgrade for it.

    #1218768

    alysahhaas
    Member

    I know I did. It’s not working. Is there someone I can talk to on the phone?

    #1218769

    alysahhaas
    Member

    I’m logged in now… it is not working.

    #1218770

    timethief
    Member

    This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. There is no phone support here. Volunteers answer most questions posted into forum threads and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention. Please simply post exactly what you need help with.

    #1218771

    timethief
    Member

    Please do as I asked you to above:
    If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

    #1218772

    alysahhaas
    Member

    Well even when I go to paypal, it says: “Are you sure you want to do this? Please try again”. So I do and get the same message. All my browsers are up to date. Firefox and Safari are part of your system.

    #1218773

    alysahhaas
    Member

    Yes you already sent that. I am trying on both Safari and Firefox. and yes, I checked “whatbrowser”

    #1218775

    timethief
    Member

    Exactly which versions of Safari and Firefox are you using please?

    #1218776

    alysahhaas
    Member

    It did the same thing on chrome. Macbook Pro
    OSX 10.8.3

    Firefox 16.0.2
    Safari 6.0.3
    Chrome 26.0.1410.63

    #1218780

    jonisaylor
    Member

    I followed the directions above and using Chrome:

    Version 26.0.1410.64 m

    #1218782

    jonisaylor
    Member

    and still no worky. My error message is “Are you sure you want to do this?” I really want to do this! :)

    #1218783

    timethief
    Member

    @jonisaylor
    Thanks for your details now Staff won’t have to ask your for them so you won’t experiencing a back and forth between you and them.

    #1218784

    alysahhaas
    Member

    LOL yup! exactly. it’s not working. Does this page really exist still? can I choose this website? http://theme.wordpress.com/themes/soundcheck

    #1218785

    alysahhaas
    Member

    LOL and here I thought it would not be a problem. is this a normal problem with wordpress?

    #1218790

    timethief
    Member

    @alysahhaas
    Are you going to post the exact browser(s) and versions(s) you have tried?

    #1218793

    alysahhaas
    Member

    I did… please look above.
    Firefox 16.0.2
    Safari 6.0.3
    Chrome 26.0.1410.63

    #1218794

    alysahhaas
    Member

    I Have an OSX 10.8.3 version MacBook Pro

    #1218797

    timethief
    Member

    The most recent version of the browsers and versions here are the ones that WordPress.com supports > http://browsehappy.com

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