question on Billing History – Refund

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  • #1584677

    ictdynamic
    Member

    Dear,

    my previous domain mapping was valid till 24th of January 2014 (so another 3 weeks). Somehow I was charged already for the extension of my domain mapping on the 2nd of January this year. I canceled this domain mapping within 24 hours (since I don’t need it for the time being) and the refund was confirmed on the screen. I still see the domain mapping in my list of transactions. Can you please double check the status? Since I was charged a bit too early, I’m inclined to believe I’m entitled for this refund.

    many thanks from Belgium.

    The blog I need help with is ictcalimero.wordpress.com.

    #1584755

    auxclass
    Member

    flagged for staff

    Auto renew upgrades are renewed 30 days before they expire so if something happens to the renewal (changed credit card numbers are the largest issue – happened to me last year) there is time to work out any problems – there is a 30 day refund policy on all renewals except domain name renewals.

    #1584757

    ictdynamic
    Member

    Dear,
    can you double check with people in your team since I cannot agree with this especially because the unexpected domain mapping has caused my some additional problems. My energy or water supplier don’t charge me 30 days in advance as well and I’m inclined to believe everyone has a legal right to cancel a purchase on the internet during a number of days and my cancellation occurred within 24 hours.
    Thanks again.

    #1584758

    gracejiyoung
    Member

    Hi there,

    After looking into your account, I found that the domain mapping upgrade was removed from your account. I have provided you a full refund. Please note that it may take up to a week for the refund to show up in your bank account.

    Cheers!

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