R-Login Problems — again.

  • Author
    Posts
  • #1401462

    desertbeacon
    Member

    When I am logged in to WordPress I cannot get access to other sites because the message “r-login” keeps cycling and the page I am seeking won’t load. I am using Windows XP and Microsoft Essentials security software.

    The blog I need help with is desertbeacon.wordpress.com.

    #1401704

    timethief
    Member

    I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1401713

    kardotim
    Member

    Do you also encounter this issue in a different browser? for example Internet Explorer or Google Chrome?

    #1401717

    desertbeacon
    Member

    I don’t have Google Chrome, Firefox is the main (and only) browser.

    #1401718

    kardotim
    Member

    Could you please try Internet Explorer or Google Chrome (http://google.com/chrome) to see if that fixes the issue? this was we can rule out that it’s a browser specific issue or not.

    #1401721

    desertbeacon
    Member

    I tried Chrome this morning and am having the same problem.

    #1401725

    kardotim
    Member

    Could you send us a screenshot of the page where you’re seeing this? You can send us the screenshot by e-mail (to this address).

    #1401727

    desertbeacon
    Member

    There really isn’t anything to see. What’s happening is that if I am not logged into Word Press I can access other sites easily in both Firefox and Chrome. If I am logged into Word Press then some sites cannot be accessed because the “problems with r-login” message keeps appearing in the task bar and I’m looking at a white screen.

    #1401728

    kardotim
    Member

    Do you have third-party cookies enabled?
    http://en.support.wordpress.com/third-party-cookies/

    #1401736

    desertbeacon
    Member

    Third party cookies are enabled in Firefox.

    #1401737

    kardotim
    Member

    Do you also encounter this from a different computer on the same Internet Connection? Otherwise please send us a screenshot as mentioned in my previous reply.

    Thanks!

    #1401738

    desertbeacon
    Member

    There is no “other” computer. Only this one. And, there is only one Internet connection to this site. I will send a screenshot, although I can’t imagine how it might be useful for you.

    #1401739

    desertbeacon
    Member

    Screen shot of the problem

    #1401740

    kardotim
    Member

    Are you perhaps running a Firewall or any other protection application? if so, could you please (temporarily) disable this and see if that solves the issue?

    You might need to add *.wordpress.com to a whitelist within that application.

    #1401741

    desertbeacon
    Member

    I’m running Microsoft Security Essentials as the “protective application” on this computer. Does that help narrow the problem down? I’m not entirely sure how to temporarily disable this function, or indeed if I really want to do that. Disabling the protection seems to invite more problems than the one I want to solve?

    #1401742

    kraftbj
    Staff

    Hi,

    Karim is on vacation, so I’ll hopefully help resolve this.

    The “r-login” is what we use to keep you logged in when visiting a site that is using a domain other than wordpress.com (e.g. in your screenshot, vegasjessie.com ). Most typically, an issue with this is because of either third-party cookies being disabled or a firewall/protective application blocking it from finishing the process.

    We’re not suggesting that you keep protection off, only turn it off long enough to determine if that service may be what is blocking normal operation from occurring. If we can isolate where the blockage is occurring, we can then work to allow it to work as expected.

    Thanks for your patience.

    #1401743

    desertbeacon
    Member

    I logged into WordPress, and I just tried turning the Microsoft Firewall protection off. Then, I attempted to go to “VegasJessie” and “TheSinCitySiren,” neither would load, and I got the “r-login” cycling again. Both of these sites I believe are using a WordPress platform, can’t swear to this but I do believe they are. It seems I can access Blogspot and other platform sites, but not the WordPress ones.

    #1401744

    kraftbj
    Staff

    Yes, both those sites are on WordPress.com.

    I must admit we’re running up against a wall. In the cases we’ve seen of this, verifying that you see the green checkbox on the http://en.support.wordpress.com/third-party-cookies/ page, disabling security software and/or whitelisting *.wordpress.com in the security software should resolve this issue.

    Can you delete your cookies and try again? You may want to do this in Chrome, since it isn’t your normal browser so we don’t disrupt your normal Internet usage if this isn’t the issue. My thought is if Chrome imported your cookies from Firefox, that may make the issue occur on both browsers when it might not have otherwise.

    I really appreciate your patience. Your case is a rather difficult one that we can’t reproduce here. Thanks again.

    #1401745

    desertbeacon
    Member

    Actually, I delete cookies before and after every session, so the problem shows up when “the cookie jar is empty” on both Firefox and when using Chrome. The problem showed up initially when I was using only Firefox, so I downloaded Chrome and tried it before anything was imported, and when the cache, cookies, and everything was cleared. Same problem.

    #1401746

    kraftbj
    Staff

    Thanks for your patience.

    Could you run a traceroute for me? We have the instructions on this page and submit the results back to me?

    i’d like to make sure that your system can actually connect to our network without showing any unusual information that may be contributing.

    Just as confirmation, I pulled up the support docs for turning off the Windows Firewall in XP ( http://support.microsoft.com/kb/283673 )

    Also, could you upload a screenshot of what http://en.support.wordpress.com/third-party-cookies/ is returning for you? Just in case there’s some additional information the page that could help diagnosis the issue.

    Thanks again for your patience.

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