Need help? Check out our Support site, then

re-instate premium service

  1. At one time we had premium service and something happened to drop us back to individual upgrades (perhaps an issue with CC).

    At this time we're paying more than $100 for minimal items, but don't want to get charged another $99 for the upgrade to premium account.

    Is WP store smart enough to pro-rate or credit the amount when purchasing premium?



    The blog I need help with is

  2. The upgrades are per year. Did you perhaps forget to renew?

  3. Yep, I understand they're annual. Account currently shows auto renew on domain, theme, and videopress upgrades. Not premium.

    Maybe there was a bad credit card on file and WP downgraded account to required services to keep blog unaffected.

    The question is whether the a la carte purchases that were recently renewed for over $100 can be pro-rated to the $99 premium service order.


  4. It's not possible to refund the VideoPress and Premium Theme upgrade because it's been purchased too long ago.

    Note that you were logged into a different account (other than 'cecann') when you purchased the Premium upgrade. If you want I can move the upgrade over to 'cecann'.

  5. Hey Kardotim - appreciate the reply.
    Yes, go ahead and transfer to cecann so all the purchases can be consistent. Thank you.

  6. I've just moved the upgrade to 'cecann'.

    Thank you.

Topic Closed

This topic has been closed to new replies.

About this Topic


No tags yet.