en WordPress.com Forums › Support re-instate premium service Author Posts May 16, 2013 at 11:16 pm #1270564 debecoamericaMember At one time we had premium service and something happened to drop us back to individual upgrades (perhaps an issue with CC). At this time we’re paying more than $100 for minimal items, but don’t want to get charged another $99 for the upgrade to premium account. Is WP store smart enough to pro-rate or credit the amount when purchasing premium? Thanks! deb The blog I need help with is ecoaffect.org. May 16, 2013 at 11:26 pm #1270705 raincoasterMember The upgrades are per year. Did you perhaps forget to renew? May 16, 2013 at 11:40 pm #1270718 debecoamericaMember Yep, I understand they’re annual. Account currently shows auto renew on domain, theme, and videopress upgrades. Not premium. Maybe there was a bad credit card on file and WP downgraded account to required services to keep blog unaffected. The question is whether the a la carte purchases that were recently renewed for over $100 can be pro-rated to the $99 premium service order. ?? May 17, 2013 at 1:52 am #1270746 kardotimMember It’s not possible to refund the VideoPress and Premium Theme upgrade because it’s been purchased too long ago. Note that you were logged into a different account (other than ‘cecann’) when you purchased the WordPress.com Premium upgrade. If you want I can move the upgrade over to ‘cecann’. May 17, 2013 at 3:59 pm #1270796 debecoamericaMember Hey Kardotim – appreciate the reply. Yes, go ahead and transfer to cecann so all the purchases can be consistent. Thank you. May 17, 2013 at 4:27 pm #1270799 kardotimMember I’ve just moved the WordPress.com upgrade to ‘cecann’. Thank you. Author Posts The topic ‘re-instate premium service’ is closed to new replies.