Reaching WordPress Customer Service

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  • #747029

    Does anyone know how to actually reach customer service? I have some time sensitive questions (including ‘returning’ a domain I purchased and don’t want. They allow 48 hours to do this but it can’t be done without contacting customer service, and they don’t respond). The 48 hours is almost gone. (I’ve tried to contact their ‘happiness engineers’ and also used the customer support box to send a note, which they acknowledge receiving, but they don’t answer my question.) TIA

    The blog I need help with is carlycarsonauthormyblog.wordpress.com.

    #747124

    macmanx
    Staff

    We sometimes get behind when providing free support for over 25 million users, but not usually.

    We’ll reply as soon as we can, and as long you submitted your request within the 48 hour window, we’ll definitely honor it.

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