Reader doesn't load at all

  • Author
    Posts
  • #982719

    tracyjfox
    Member

    Hi

    I set up my site about a month ago but have been unable to get the Reader tab to load.

    I know this might sound a little stupid but I have no idea what it is supposed to do or how I am to use it as I have never seen it.

    When I click on the Reader tab I get a message saying ‘Loading’ and a little image a bit like a petal shapes in a circle which looks like it is loading the page but it never does.

    Can anyone help pelase?

    Thanks

    The blog I need help with is tracygracedesigns.com.

    #982851

    timethief
    Member

    These are the basic troubleshooting steps we bloggers take whenever any issues like this arise:
    clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
    using the browser with all extensions or add-ons disabled
    updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/
    confirming third party cookies are enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
    confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
    confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/
    resetting your router and modem and rebooting your computer
    then logging in using the secure https:// log-in see http://en.support.wordpress.com/https/
    trying another browser

    Hi there,
    Please help us help you by providing some details:
    (1) How areyou are connecting to the internet and to WordPress.com? The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. Also note that the main dashboard isn’t designed to work with touch devices through the tablet and smartphone browsers.

    (2) Exactly which browser and version of it are you using? If you don’t know click here to find out > http://whatsmyuseragent.com/ If you need to upgrade your browser version you can do that here http://browsehappy.com

    (3) Are you using the secure https:// login?
    http://en.support.wordpress.com/https/

    #982933

    tracyjfox
    Member

    Hi tt, thanks for your reply, I am working through the first list of but have provided the information requested in the latter half of your response.

    (1) How are you are connecting to the internet and to WordPress.com?
    via DSL

    (2) Exactly which browser and version of it are you using?
    IE version 9

    (3) Are you using the secure https:// login?
    yes, the box is ticked

    It isn’t just the Reader tab now, out of the 6 tabs, only Freshly Pressed and Stats appear.

    Tracy

    #982934

    tracyjfox
    Member

    apologies, that should have been
    ‘the first list above’

    #982949

    tracyjfox
    Member

    Hi tt

    Success!

    They have now all appeared.

    Thanks again for your help.

    Tracy

    #982951

    timethief
    Member

    If you run IE9 in compatibility mode it renders as if it’s IE7 and IE7 is not supported. You’re welcome.

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