Reader unable to comment

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August 30, 2013 at 3:12 pm #1414270

windwhistle
Member

One of my regular readers reports sometimes getting the message “Sorry, this comment could not be posted” when trying to post a comment. Why is this happening? I don’t want my readers driven away by problems like this.

The blog I need help with is piedtype.com.

August 30, 2013 at 5:24 pm #1414385

windwhistle
Member

P.S. And yes, he says he was logged into his WordPress account while he was trying to comment on my blog.

August 30, 2013 at 5:36 pm #1414389

timethief
Member

Hi there,
Working through intermediaries is not the way to go when one has a support issue. Please have the person with the WordPress.com username account experiencing this issue post into this thread. I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

August 30, 2013 at 5:39 pm #1414391

timethief
Member

P.S.The commenting issue you describe may be caused by disabling third party cookies. http://en.support.wordpress.com/third-party-cookies/

August 30, 2013 at 6:41 pm #1414402

windwhistle
Member

Thanks, tt. I’ve referred him to this page.

August 30, 2013 at 7:47 pm #1414408

timethief
Member

You’re welcome.

August 30, 2013 at 8:03 pm #1414411

raincoaster
Member

It might also happen if he puts too many links in one comment, in which case it will be held for moderation.

August 30, 2013 at 8:12 pm #1414413

windwhistle
Member

@raincoaster I don’t think so. I’ve warned readers about that and his comments are not being held for moderation. I suspect it’s something on his end, but I’ve no idea what.

September 2, 2013 at 4:02 pm #1414495

kathrynwp
Staff

While it’s definitely easiest to troubleshoot directly with your reader if he’s able to join us here, there are a couple of things he can try:

– make sure third-party cookies are enabled, as timethief mentioned earlier. Visiting this page will tell him whether that’s the case.

– to rule out a browser-specific issue, try a different browser.

– try clearing the browser cache.

– try turning off all browser extensions/add-ons or running it in safe mode. We can give him specific instructions if he posts here and tells us what browser and version he’s using.

Please ask him to post in this thread and let us know what he’s tried and what the results were. Thanks.

September 3, 2013 at 12:07 am #1414508

windwhistle
Member

@kathrynwp Thanks. I’ll pass this along.
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