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Ready to move subscribers and followers to a self-hosted site

  1. Hi all,

    As advised, just dropping a line to say that I'm ready to have my blog email subscribers, reader followers and stats migrated to my new site. Jetpack is installed.

    Old site:
    New site:

    Many thanks!

    The blog I need help with is

  2. Happy to help you out here!

    It looks like you have Jetpack connected to this address:

    Assuming you have a different address for your permanent site, please disconnect and then reconnect Jetpack so that it's pointing to the correct address, and I can help you out from there.

  3. Thanks - I deactivated and then reactivated. Hope all is set now?

  4. Also, for what it's worth, deactivating and activating erased my stats from the past 24-36 hours. Not a big deal, but is there any way to retrieve that?

  5. I am not seeing any Jetpack site currently connected to piran1. It needs to be connected to the same user account that owns the site in order to transfer the followers over, so if you've connected it to bobramsak, could you disconnect and reconnect to piran1? Once everything has been moved over, you can change the Jetpack owner.

    My apologies for losing a day's worth of stats. The issue is that when you disconnect and reconnect to sites with different addresses, our system considers these to be separate blogs. Stats on the previous address won't be reflected on the new address.

  6. OK, will do so now. Can you check back here in about 15-20 min? :)

  7. OK, deactivated and activated as piran1 and authorized to link that piran1's acct.

  8. Thanks for taking care of the Jetpack connection issues.

    I have transferred your subscribers and email followers as requested.

    Please note that any followers who opted to receive email updates will need to re-subscribe again on your new site through the Jetpack signup box, otherwise they'll only see new posts in their Reader. email subscribers will continue to get email updates.

    I've also merged your site stats for you.

  9. All noted, thanks so much, VERY much appreciated!

  10. You're welcome! I'm glad I was able to sort this out for you and transfer everything.

    Please let me know if you have any other questions.

  11. Will do! In the meantime, you should subscribe! :)

  12. Another question: Can I change Jetpack owner, as you mentioned above, without deactivating and activating again?

  13. You will need to disconnect your piran1 account and then add your new account again. Since the followers and stats are attached to the blog, not the Jetpack user, everything should remain the same.

  14. By 'disconnect' you mean 'deactivate', correct?

  15. When you change accounts on a Jetpack-enabled site, you will disconnect one user account from and then connect to with another.

  16. Hi again,

    I don't think this is working properly. I checked my reader (connected to this acct, piran1) and I didn't see my posts appearing. Other problems I noticed:

    I 'm still getting notifications of new subscribers but they're not being added to the list that's visible at the bottom of the Jetpack statistics section. Additionally, those notifications are still going to my old email address, the one attached to this account, not my new one.

    Any insight will be greatly appreciated. Thanks!

  17. Sorry about that. I've migrated your new followers over to your self-hosted site. This shouldn't continue to happen, but I've seen it a couple times.

    If you run into this issue again in the future, please let me know.

  18. Thanks, but according to the notifications I rec'd and the list of subscribers, it appears as though only three made it through the migration. And it looks like the problem is still occurring. I rec'd another new sub notification this morning at the old address, one that's not appearing on the subscriber list.

  19. It looks like there's something strange going on with your Jetpack connection. I'm reporting this issue to our developers now. Please bear with me, and I will let you know when we can get this resolved.

  20. OK, thanks. I have since received a few more notifications of new subscribers, but again, they're not being added to the total that appears at the bottom of the jetpack stats.

  21. I'm going to leave the new followers where they are temporarily as our developers try to sort out what's going on.

    I'll keep you posted.

  22. Hi Jackie - any news on this? Mainly wondering so I can plan the next few (or several) days accordingly. Thanks!

  23. I've tried setting your site to "private" to resolve a conflict in our system between the two sites, and migrated your new followers to your Jetpack site.

    Users who go to your address will still be redirected to your self-hosted site, so you shouldn't notice any change in that. Now, however, your self-hosted site's notifications should all be working properly and all new followers should appear on that site.

    If this is not the case, or if you run into any other troubles with this, please let me know.

  24. OK, will let you know. Setting the old site to "private" however leads to another problem. :)

    For some reason, not all photos were successfully migrated when I moved the site, but were instead linked to their location on the old site. Here's an example, where photos are not appearing because they were made private:

    All the photos here have URLs similar to this:

    I have no idea how many posts are affected by this.

  25. Okay that's interesting. When you did the export of your content, your images should have been uploaded to your new site. The way we do this, the export file contains links for the attachments, and your new site should have grabbed everything and updated the permalinks for the images accordingly.

    Could you check your new site's media library and see what was or was not exported over?

    You might try returning your site to public by logging in at and going to Settings > Reading. You could also try doing another export (with your site set to public) and importing it into a test site on your hosting to see if the images transfer for you.

  26. In short, the migration was a mini-nightmare. Since so many didn't make the transition, I republished many of the 'missing' photos on the new site before taking the URL live, so at this point I'd rather just continue republishing missing photos as I discover them. But that's a different issue (I think).

    I'll see if this 'private' setting changes the subscriber notifications with my next post tomorrow. If so, I'll just keep the old site private.

  27. Hmm, sorry to hear about the nightmarish migration. > migration of content shouldn't be so much trouble.

    Please keep me posted on the issue of your followers and let's see if we can't at least get *that* working! :)

  28. G'morning - It appears that keeping the old blog private didn't do anything about the notifications. They still aren't working --my latest post is not appearing in the reader.

    Is there a way I can add the reader subscribers manually? I had nearly a thousand and some of them were actually genuinely interested in the blog. And I genuinely interested in keeping in touch with them. :)

    Given the wide scale of the photo problem mentioned above, I'm going to change the setting on the old blog from private back to public again.

  29. my latest post is not appearing in the reader.

    Could you try to subscribe to your own site again, using the subscription widget you've added to your sidebar?

    Let me know if it helps.

    Is there a way I can add the reader subscribers manually?

    Your shouldn't have to add them again manually.

    I checked our email logs for some of your email subscribers, and they received a notification about your latest post. Something seems to be off with Followers, though. I'll look into further to find out why your posts do not appear in your followers' Reader. I'll get back to you as soon as I have some news.

  30. I tried to enter the email address associated with this account again and was told that I was already a subscriber. But I didn't receive any notification at that address.

    And yes, I was referring to the subscribers - posts not appearing in their readers.

    Is there anything else I need to do from the main jetpack page here:

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