Recent Billing

  • Author
    Posts
  • #3030706

    johnewright
    Member

    An upgrade was recently applied to the account by a staff member in inadvertently. Are we able to request a partial refund against this?

    #3030886

    supernovia
    Staff

    Hi @johnewright, can you clarify? I see you bought an upgrade in August and cancelled recently.

    #3031021

    Good Afternoon. Yes broadly. One of the Company employees bought a business upgrade in error on the 15th of August for the hpplotterrepair.com site.

    Details here;
    RECEIPT ID – 24904934
    TRANSACTION ID: [don’t post this publicly]

    Realising the mistake he posted a request for a refund. As follows;

    Thank you for your support request. Your public message has been posted to the forums so you and other users can see it here:

    https://en.forums.wordpress.com/topic/billing-error-refund?replies=1

    We have automatically subscribed you to email updates on the forum thread. We will respond to you as soon as we can.

    For reference the request you submitted was:

    Hi, an upgrade has been place on our account by error. Can this be refunded in full. Thanks

    END

    Yesterday I tried to follow this up via your chat function but as it couldn’t be resolved I was advised the matter would be escalated. I haven’t had a response to that so far.

    We can see that the transaction was processed to the credit card, but there is no indication that a refund was issued to the card.

    The site is defunct and no longer updated and I would like if possible to get a refund for the full amount or the amount less the period since the transaction.

    Please advise.

    Many Thanks

    #3031044

    supernovia
    Staff

    @adriannicholls I don’t see the post this references, but we will reach out by email. Also I have removed your transaction ID as it isn’t safe to post that in public forums.

The topic ‘Recent Billing’ is closed to new replies.