Recent Mozilla upgrade vs recent WordPress upgrade?
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I will try to be brief, but once again I am having some kind of conflict with WP & Mozilla; both of which took updates recently. I have included a screenshot of WP new post page in both IE & Mozilla. Didn’t see the point of dragging in other browsers. As you can see–the page renders properly in IE but not Mozilla.
The last time this happened, I was told it was tikd by WP it was a Java issue–and yet–the page rendered properly before the recent java update, regardless that Mozilla wasn’t going to support it on my 62 bit machine. I might add, that I also made a late post on this blog following the recent update to Mozilla 57.
That said, the last time this page displayed as such was almost a notification that I needed to upgrade the WordPress desktop application, accordingly, I opened said application and yes–there was an update of which I did download and install. Consequently the page reders normally in that application, but has yet to render normally in Mozilla, and yet it also renders normally in IE. I don’t doubt that it will probably render normally in Chrome as well if only because, when I have issues like this, there is usually an issue with Mozilla/Wordpress, that is to say–therein lays the conflict.
I will duplicate this post in the Mozilla forum. It matters not to me who or what is causing the conflict, I would simply like the page to render properly in Mozilla as it does in IE, regardless that I can use the WordPress desktop application to make new posts. Short of installing both upgrades, I have done nothing more than reboot my machine.
I should also add that this isn’t simply an issue with this particular blog, but all my blogs when I go to make a new post. What get’s me, and this is somewhat frustrating, is that this exact thing has happened before, always, the Mozilla upgrade notwithstanding, but always after an update to the WP desktop application, or I should say at least of a pending application. In fact, when it happens, I know there is an update available, and yet, it is also always an issue with the Mozilla browser.
Again–thank you.
Thank you.
The blog I need help with is: (visible only to logged in users)
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Here is the link to my post in the Mozilla forum:
https://support.mozilla.org/en-US/questions/1187715
I have screenshots posted there. I had thought I could upload them to this forum but was apparently mistaken. This is easier than uploading one to a blog of which I cannot even view it’s new post page.
Thank you.
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I was looking back through older posts, because as I said, this isn’t the first time this has happened. Unfortunately I am not finding any answers or am I getting much “support” from either Mozilla or WordPress here.
I know this–the new post page rendered fine the night before, in fact, it was right after the Mozilla upgrade. And as I mentioned before, when my new post page showed only the WP logo, it has always been a sign that there was a new update to the WP desktop application. On one other occasion there was a conflict with Mozilla, but not with any of the other browsers and sadly I’m not sure how it was resolved but one day it just magically corrected itself. It seems both of the older posts ended with no real solution.
I find it a little difficult to put the blame on Mozilla. The page did render properly right after there recent update. I cannot say the same for WP, except that it renders properly in the other browsers, but it is apparent to me, and it has happened in the past, when WP updates it’s desktop application, it has some effect on the Mozilla browser and it’s ability to render the dashboad/reader/new post page properly.
Can you people not get along?
I am disappointed with both. In fact, I’m beginning to become disappointed in the direction all tech is going. Need I mention Apple?
It’s all enough to make me toss my desktop & my phone in the dumpster.
“Can’t we all just get along?”
What upsets me, is that I’m legally blind and technology was supposed to help me overcome my handicap, when in fact, technology has become my handicap.
By the way WP, this light blue font on a bright white background isn’t helping my eyesight any. Have your engineers ever heard of the word–Contrast?
I suppose, not that I want to, I could use the desktop ap, or simply use other browsers to make posts on my blog–but that’s not the point! The point is things should be comparable, regardless. But the rate technology is going today, there isn’t going to much left of humanity tomorrow.
So you two, WP & Mozilla, need to get together and fix whatever it is that’s screwing up my view, and other people’s view, because I know it’s not just me by doing a simple Google search of the issue.
Am I talking to myself here?
One would think Microsoft or Apple were running this outfit. Or is it because you’re not making money off of me? That certainly seems to be the name of the game now isn’t it.
Moreover, can’t your engineers think of anything better to do than add needless widgets to my pages I mean you all act like you’re working for Yahoo.
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Hi there,
Have you tried clearing the browser cache and cookies yet? This could be as simple as a file stuck in the browser cache that’s preventing the page from loading correctly.
Also make sure that you still have JavaScript enabled in the browser (not Java, as that’s something completely different that WordPress.com doesn’t use at all), in case the Firefox update perhaps caused that to be disabled:
We have not made any recent changes to the editor, and the editor is working fine for me in Firefox 57. What could be causing this is a browser add-on, though:
Part of the updated to Firefox 57 is that Firefox introduced a completely new framework for browser extensions. That means the author of every browser extension had to completely rewrite their extensions from scratch so the extensions will still work in the new version of Firefox.
If you are using any privacy or ad-blocker extensions, it’s very possible that any custom settings you had to not have those interfere with WordPress.com were lost during the migration. To test this, please start Firefox in Safe Mode, and then check if the editor loads. If it does, disable all your browser add-ons, and then re-enable them one at a time until you find the one that’s breaking things.
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I am not going to argue with you about changes to the text editor page, but WP has made posting a three tier process, apparently giving me a chance to rethink and edit before I commit.
I always thought that was a silly option because I can always go back in and edit.
All the same, thank you kokkieh.
I know javascript was mentioned before, however I simply can’t find or remember what I did that it just magically reappeared.
Nevertheless, I do remember someone mentioning javascript before, however, I cannot remember what we did last time to make the page viewable, even after rereading my previous posts.
But I have no doubt it’s something simply that I am overlooking because I have already gone through the process of clearing the cache (I do it routinely) and trying safe mode.
Mind you, the page showed fine the day of the latest Mozilla update, I made a post that very night and you can see it. It’s the quote from Blade Runner. However, the very next day when I went into make some post there was nothing but the WP logo.
When this has happened before, and I don’t know why, it has generally signified that there was an update to the desktop application, and so I opened the application and sure enough there was an update. And as before, after installing the update, the dashboard/new post page is still stuck showing only the WP icon.
That has been consistent.
That said, I still don’t know how we corrected it before. I will look in the Firefox options and see if I can find something that stands out in the plug-ins, but as I said, it viewed fine right after the Firefox update, it was only when I updated the WP desktop ap that, in the browser, I only sse the WP logo, and only then in Firefox, not IE or any other browser.
Now, I do not know if in other browsers, if there is an update to the WP desktop ap if I would get the same view, but every time there has been, it does that, even when WP released the application.
I’m simply irritated right now with tech in general. This is at least the second time, if not the third time this has happened.
Let me see if I can even find where javascript is in Firefox now, the options page took some significant changes as well, but as I said–it worked the day before in the new version of Firefox.
Let me ask you–do you use the desktop application? Theoretically, one would think I wouldn’t even need it unless I wanted it, but in many ways, I was almost forced to download and install it if I even wanted to use a browser to make posts, or that is how I feel, and how it, apparetly, continues to function.
It’s not that I don’t like it, and I wish a lot of other sites, particularly my utilities, had desktop aps.
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Javascript is enable. I just got out of about:config, and it is enabled.
Explain to me how I was able to view the page normally the night before right after the Firefox upgrade, and yet the next morning when I go to make a new post it isn’t.
Thus signifying, for some unknown reason, that your desktop application has an update laying in wait.
That has happened multiple times, in fact, in happened when you first released the application that the only way to view the page properly, in Firefox, was to install it.
In some sense, you somehow forced me to install that application.
I wonder what would happen if I had never installed it, or if i uninstall it now, though I doubt I will be able to view the page properly in Firefox if I do.
But I could the night before. In some ways, WP is to blame for the issue I am having. I have searched the forums, and though I have never really found a true answer, I do not believe I am the only one who has suffered from this problem before.
I looked back at my older posts, at least the one’s in the Mozilla forum, and I apparently never found a solution in their forum, that one day the page just magically displayed properly.
I’m not sure how to access my past posts in this forum. I remember the last one concerned a theme that was not displaying “likes” properly.
That said, my javascript is definitely enabled.
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Thanks jscher2000.
I don’t use it either, not quite sure why I bothered to download & install it, but apparently, for no real reason, I couldn’t view the page without installing it. Weird, I know. And ever since then, if there is an update available for the page, I cannot view the dashboard page either.
Nevertheless, I will do my homework and see if something gives.
Thank you.
I did notify WP that my javascript was enabled; haven’t heard anything back yet. Perhaps I will simply give up blogging & the internet altogether and just get back to living.
I had to go back and look, but yes, they are all set by default.
Let me explore these other options you have given me. Mind you, I am not very adept with the web console.
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When I check the Console of the brower on the dashboard/text editing page it displays this:
NS_ERROR_DOM_QUOTA_REACHED: Persistent storage maximum size reached
build.972342991a93e1a9b5e3.min.js:13
TypeError: window.AppBoot is not a function
[Learn More]
thevaleofsoulmaking.wordpress.com:67:1
STOP!
thevaleofsoulmaking.wordpress.com:69:3
Wait! This browser feature runs code that can alter your website or its security, and is intended for developers. If you’ve been told to copy and paste something here to enable a feature, someone may be trying to compromise your account. Please make sure you understand the code and trust the source before adding anything here.
thevaleofsoulmaking.wordpress.com:70:3
GET
https://wordpress.com/calypso/sections/post-editor.css
GET
https://wordpress.com/calypso/style.css
GET
https://wordpress.com/calypso/sections/post-editor.css.mapWhat does that mean exactly? I highly doubt I have exceeded 5mb or do I feel Firefox is trying something malicious.
Please explain.
Where is this warning coming from?
Again, I was able to view the page fine the night before, and after the Firefox upgrade. You can check the date/time stamp of my last post. So why, on the very next day, can I not view the page? I have actually done nothing different than I did before.
I believe the error is in your script. I have cleaned my cache & cookies multiple times, I have tried to view the page in safe mode and it still won’t display properly. The only thing that is different than the night before is that there was an update to the desktop application, as I have already mentioned.
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That said, there is a “learn more” link about the error that leads to this page:
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Explain to me how I was able to view the page normally the night before right after the Firefox upgrade, and yet the next morning when I go to make a new post it isn’t.
Thus signifying, for some unknown reason, that your desktop application has an update laying in wait.
I can’t explain that. I can tell you with absolute certainty that the desktop app has nothing to do with this, though. The desktop app is a completely different piece of software than your browser, and the two have no effect on each other whatsoever.
When I check the Console of the brower on the dashboard/text editing page it displays this:
Can you please take a screen shot of the console error and upload it to your site’s media library for me?
https://thevaleofsoulmaking.wordpress.com/wp-admin/media-new.php
Note that persistent storage has nothing to do with what content you’ve added to your site. When you open the editor, or any website, in your browser, the website has to download code into your browser so it will work. That is the data that is being referred to.
Try typing this in the console:
localStorage.clear()
and then press Enter.
Also, have you tried disabling all add-ons like I asked?
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Of course I did. I know all the protocols. I dump my cache & cookies daily, sometimes more than one a day. As I said–this isn’t the first time it happened. Generally the very first thing I do is open Firefox in safe mode, because it’s easier than re-logging into alll my sites.
I admit I am not adept wtih the console. This was Mozilla’s idea. Which tab do you want a screenshot of? I will take one of all of them if you like. I can update them to the Mozilla support ticket and sned you a link. As far as that goes, the link is above, but I will repeat it here:
https://support.mozilla.org/en-US/questions/1187715
It probably wouldn’t hurt if you actually followed the thread so that you can be on the same page as their support.
Two heads are better than one, and I’m simply the by stander here. There is only so much I can understand & do, but I will do what you tell me to do in order to solve the problem.
That said, I will full screen every tab and screenshot them and post them on my Mozilla thread for both you & their support can scrutinize them.
It will be done by the end of the morning.
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The shots have beeen uploaded to the link above. I included what I thought were the most pertinent, as well as an Adblocker Plus tab that shows the site whitelisted. See, I did try safe mode.
As far as uploading the images to WP, that would be a little difficult to do when I cannot even view that page, don’t you think?
Please follow along with the ticket thread I made on Mozilla. A fellow there has been helping more in depth, hence the console question. I do not know exactly what to look for. I am not so adept with the console.
Thank you.
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In response to what you are saying about the desktop ap, believe me, I believe you, however–that is how it has reacted not just on this machine, but another I had from Dell.
It makes no sense to me why it did what it did. And regardless they’re completely different programs, there is some link between the two. Honestly, how can I not make a post in the desktop ap and yet it has an effect on the page I view in a browser.
They may be too completely different programs, but there is some kind of umbilical cord between the two, or it wouldn’t do, what it does.
At any rate, I posted all the screenshots, as much as I could get into the shot, on the Mozilla thread. Please look at them, particularly the Console view, whose’s tab is set on CSS. I overlooked the others but if you want specific screenshots of any of the other tabs let me know.
However, that is the shot I pulled and posted the code from last night. Today it simply seems to say that the site recognizes the code of the browser as malicious.
And yet I still can’t explain why I was able to view the site the night before, except for maybe some tweak Mozilla may have made. However, I also swear this has happened before in conjunction with the desktop ap, not that the ap itself affected my browser, but something on the page itself that alerted me to a pending update. And as I said, regardless they are two completely different programs, I got the same view when you first released the desktop ap. I cannot remember if there was a prompt or not, except that the page online simply showed the WP logo.
But I’ve already went over this. Please take a look at the screenshots and if you want a more specific shot let me know.
Thank you.
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Which tab do you want a screenshot of?
That would be a screen shot of the error you saw when you checked it. In other words, what appears in the Errors tab in the Console. In the Mozilla ticket you uploaded screen shots of the Warnings tab of the Console, of the Inspector, the Debugger, the Style editor, but not a single one of the Errors tab, so none of those screen shots provide any information that can help troubleshoot this.
As far as uploading the images to WP, that would be a little difficult to do when I cannot even view that page, don’t you think?
Did you click on the link I provided? That link is for the media library in the WP-Admin dashboard, a completely different interface than the My Sites page which is not loading for you.
The shots have beeen uploaded to the link above. I included what I thought were the most pertinent, as well as an Adblocker Plus tab that shows the site whitelisted. See, I did try safe mode.
Safe Mode in Firefox means Firefox restarts with all add-ons disabled, and all settings set to their default values. If Adblocker is active, you’re not running in safe mode.
It probably wouldn’t hurt if you actually followed the thread so that you can be on the same page as their support.
Two heads are better than one, and I’m simply the by stander here. There is only so much I can understand & do, but I will do what you tell me to do in order to solve the problem.
You are not a bystander. You are the person experiencing the issue and the only person who can test based on the suggestion I provide, and who can give me the information I ask for. If you’re not willing to do that, I can’t help you.
Honestly, how can I not make a post in the desktop ap and yet it has an effect on the page I view in a browser.
When you publish a post in the app, that post gets uploaded to our servers. When you access your site via a browser, it downloads the post from our servers. That is the only connection, and is how any app for any online service that has both an app and a browser interface works. In the exact same way a post created via a mobile app is uploaded our servers and can then be accessed via a browser.
But between the app and your browser there is no connection whatsoever, and a software update to the app cannot possibly prevent your site from loading in your browser or otherwise affect how your browser works in any way.
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Well I feel like a bystander because I’m not understanding any of this. I did mention that I was legally blind, and it’s very easy to miss a lot of these things, including this so-called link that I was supposed to upload a screenshot to. I’m sorry, but your pages and choice of colors are not easy to read by someone like me. Truly, your engineers must like staring at the sun.
As far as the Adblocker Plus is concerned–it is an Add-on and therefore is disable in safe mode. I can see that easily when I bring up my add-on page in safe mode. Nevertheless–the page is whitelisted.
I”m not going to argue with you about the ap vs the blog/website, but I assure you this has happened three times already, once when you released the ap, and on two occasions when you updated the ap. the same process, or I wouldn’t be in this forum, again, right now.
I will screenshot the Errors tab of the console and upload it to this link that I cannot find, but there is nothing there that I can’t or haven’t already pasted into the Mozilla forum.
It simply says:
NS_ERROR_DOM_QUOTA_REACHED: Persistent storage maximum size reached
build.292a384dcd96644762b4.min.js:13
TypeError: window.AppBoot is not a function
[Learn More]
thevaleofsoulmaking.wordpress.com:67:1
STOP!
thevaleofsoulmaking.wordpress.com:69:3
Wait! This browser feature runs code that can alter your website or its security, and is intended for developers. If you’ve been told to copy and paste something here to enable a feature, someone may be trying to compromise your account. Please make sure you understand the code and trust the source before adding anything here.I did go to the “learn more” link, but it’s all Greek to me. Ah I found your link, that would be the small, light blue font against a large white background. Sorry for the sarcasm, but really–one day you guys are all going to be as blind as me if you keep trying to read pages like this.
The screenshot has been uploaded.
Sorry for the confusion.
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Thank you for the screen shot.
At the bottom of that Console panel where you took the screen shot is a line where you can type text into the console. Please type the following and press Enter.
localStorage.clear()
Then restart your browser, and try loading WordPress.com again.
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This is like command prompt in Explorer.
I feel like we’re getting somewhere, however, it returned an error message stating: local storage undefined
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No wait a moment. This must take a little time to take effect. I refreshed the page again, this time, and this it too early in the morning for all this but–for some reason I looked at the Warning tab on the console, I think because the “warning” on the Error tab was gone. The Warning tab said, more or less, that things weren’t rendering because there was tracking protection.
Okay.
And I did this already, I went to the address bar and clicked on, what is now in Firefox, this little badge, which turns tracking protection on and off, but I swear to you the past few days it never gave me the option to disable it on said page.
Although, after entering the code, most of the text editor was showing after the 2nd refresh. Still there was the Warning tab. Consequently, yes, the browser admitted to blocking elements of the page–this time–and so I turned it off. That option did not exist the other day I swear because I was looking for something similar how Firefox allows Java or even Flash to run on a page because it blocks certain elements of those as well, that they are “threats.”
Sometimes I think Firefox is a little overprotective. Much like Windows 7 was when it first came out, but I did all these hacks and more or less returned it back to normal. I hate it when engineers dummify things. I wouldn’t know what I know had I not made mistakes. Right?
I’ve only ever killed one machine. My first one.
So–we have a solution.
I’m going to bookmark this forum and save it. I do not know if I can access past tickets I have made as I can in the Mozilla forum, as I said–this has happened before, yet I have no idea how we solved it.
Overall though, this has been a good learning experience for me.
Thank you very much. Keeping my fingers crossed that it doesn’t happen again anytime soon.
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Oh–and thank you for your patience. I know I can be difficult. Mostly because of my handicap. I still don’t like the site/page default colors. It’s very difficult for me to make posts. Mind you, of course, two of my blogs use white backgrounds, however, the font size is darker and larger than what displays, at least, on the new post page. The Dashboard, overall, isn’t too bad. But I would say, over the entire web, the majority of engineers aren’t that conscious of contrast. Ask any visually-handicapped person and they will tell you the same.
Still, I would rather blog here than anyplace else, and had we not found a fix, I would have simply quit blogging.
All the same–Happy Holidays.
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The localstorage undefined would point to something in Firefox, yes. I’m not sure what, though – I don’t see the badge you mention at all on my end. But I’m glad you figured it out. In Preferences Firefox does have a tracking protection feature, but activating it does not affect my ability to access WordPress.com at all, so that might not be it. The Mozilla forums might be better able to explain that to you.
I also did some more digging and discovered the “Wait! This browser feature runs code that can alter your website or its security…” message actually comes from us. That is not an error, but a warning that we load in the console to prevent people from running code in the console without knowing what it does. It appears that’s a new way that hackers use social engineering to gain access to people’s browsers. You should see that warning in the console no matter what browser you’re using.
So that at least is supposed to be there. The problem is with whatever was messing with the localStorage settings in your browser. That’s beyond my knowledge to figure out, though :)
And you can find your past forum threads by clicking on the word “member” under your profile picture here in the forums. Or at the link below:
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