Reclaiming a domain

  • Author
    Posts
  • #1155133

    srosegots
    Member

    I lost my domain in October because I couldn’t afford to pay the annual fee to re-up. Now, I have the money and I want the domain back. How do I do this?

    The blog I need help with is srosegots.wordpress.com.

    #1155266

    auxclass
    Member

    If it was a custom domain name with domain mapping and it is still available then you should be able to just buy it again like you did the first time.

    Try and buy the domain registration and map it to your blog. If you have trouble post back in this thread and ask the staff to check your blog for left over traces of your old domain name and clear things as required

    #1155267

    srosegots
    Member

    I’m getting, “the domain stacey-rose.com has already been registered on WordPress.com. Please contact support if you would like to map this domain again.”

    And the link to “contact support” isn’t working.

    Knowing my luck someone took the domain, it’s been a few months.

    #1155270

    auxclass
    Member

    Your name is available – so hold you breath for for a while longer and keep the faith – the staff needs to clear something in your blog

    I have flagged this for the staff to help you

    Look at:

    Dashboard >> Store >> My Upgrades >> and see if your old domain or mapping is still showing up – if so try canceling them – – look also in Domains

    #1155271

    srosegots
    Member

    Nope, it’s not showing up in My Upgrades, just two themes I bought in like 2011. And it’s not showing up in Domains either.

    Thanks for your help, I really appreciate it.

    #1155272

    auxclass
    Member

    You be welcome & good luck

    #1155343

    zandyring
    Staff

    Hi Stacey,

    Could you try clearing your cache, then going to your Dashboard > Store > Domains and entering “stacey-rose.com” in the Domains field?

    Here is more information about how to clear your cache:
    http://en.support.wordpress.com/browser-issues/

    https://srosegots.wordpress.com/wp-admin/paid-upgrades.php?page=domains

    Let me know how it goes!

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