Refund

  • Author
    Posts
  • #1104132

    twinebindery
    Member

    I requested a refund, but haven’t received an email confirmation yet. Is there something I need to do first?

    The blog I need help with is twinebindery.com.

    #1104335

    timethief
    Member

    The site linked to your username is not a free hosted WordPress.com blog. Which blog and upgrade do you mean please? Post a link starting with http:// to the blog you purchased the upgrade for.

    #1104352

    twinebindery
    Member

    http://twinebinderydotcom.wordpress.com

    I got the WordPress Value Bundle.

    #1104354

    timethief
    Member

    Thanks for the URL. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds

    Did you follow these instructions? http://en.support.wordpress.com/bundles/#canceling-a-bundle

    #1104356

    twinebindery
    Member

    Yes, I did follow the directions. It’s been less than 48 hours since I made the purchase. I clicked the Cancel and Refund button several times. I see a message that says “You requested cancellation of a bundle. Please check your email for a message with a confirmation link,” but I still haven’t received that email.

    #1104357

    timethief
    Member

    Please check your email client spam/junk mail folder to see if it’s in there. Note that I tagged this thread for a Staff followup. If you subscribe to the thread you will be notified when they respond.

    #1104359

    twinebindery
    Member

    Wow! I didn’t even think to check my spam folder. The email was in there. You were such a big help. Thank you so very much!! Have a wonderful holiday!

    #1104361

    timethief
    Member

    Yay! I love happy endings. You’re welcome.
    Merry Christmas or Happy Holidays, whichever your prefer. :)

    #1104363

    twinebindery
    Member

    Me too!! I’ll take a Merry Christmas. You do the same!!

    #1104367

    timethief
    Member

    Will do and Happy New Year! while we at it.
    No response required lol :D

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