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refund

  1. Hi, i have just purchased the yearly personal plan which i would like to cancel, having that that it isn't giving me a refund option. can someone help me

    The blog I need help with is mrhairlondon.wordpress.com.

  2. Hi,

    For this you will need to contact WordPress support staff through this link: https://wordpress.com/help/contact

    More info about refunds: https://en.support.wordpress.com/refunds/

    Hope this helps

    Thamara

  3. Hi mrhairlondon,

    From looking at your account I can see you cancelled your Premium plan. Is this the plan you were referring to?

    Cancelling the plan only triggered a partial refund so I have refunded the remainder to you.

    Refunds usually take about a week to process and show up on your statement — although it can take a little longer if you live outside of the US. You can view, print or email yourself a copy of the refund receipt from your Billing History here:

    https://wordpress.com/me/purchases/billing

    Let me know if you have any questions

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