Refund

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  • #3218315

    lavaandice
    Member

    Hi hi,
    i tried to find how i can contact you regarding this issue and it looks like the only way..
    I registered myself for WorldPress.com and paid for the package of 48 usd. Then i realized that it is a wrong WordPress because i actually need the one which is WordPress.org. I canceled my prescription and requested refund which was accepted. But during more then 24 hrs i have not received any refund yet.

    Could you please take a look? I want to cancel my account on WordPress.com

    Best regards, Júlía

    The blog I need help with is lavaandice.wordpress.com.

    #3218316

    torres126
    Member

    Hi there, I’ve tagged WordPress.com staff to help you with this issue. In the meantime though, you may wish to refer to this page: https://en.support.wordpress.com/refunds/

    You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

    You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

    Hope this gets resolved soon. :)

    #3218360

    rootjosh
    Staff

    It looks like a refund has been processed for this transaction. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

    Please let me know if there is anything else I can do for you.

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