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  1. I need to get a refund for a Renewal that happened on 9/24. I had no idea this was going to bill me as I haven't used WP in almost a year. I am moving and really need the money back! How do I go about doing this? Thank you.

    The blog I need help with is

  2. From the dashboard of that blog, go to the Upgrades page and hover over the upgrades. A Refund button should appear.

  3. It isn't there. The only way I found out about it was viewing my card balance while paying bills. So It went through around 9/24-9/25 but could have been submitted a few days before that. Is there anything I can do about it? Thanks!

  4. Here is the support doc and you can also email staff (who are apparently on a retreat this week) at:

    Support @

    Be sure and include a link to this thread, so they can see the time you asked for the refund.

  5. Any idea when they will be back? I have sent multiple messages. Thanks!

  6. I also need a refund

  7. Provided you are logged in under the same username account that purchased the upgrades, you can request a refund from your dashboard and then purchase another premium theme. provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    Note: It takes from 1 - 2 weeks for the refund to be received.

  8. It looks like a refund has been processed for this transaction. I will assume that the issue is resolved unless I hear otherwise from you.

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