Refund

  • Author
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  • #868618

    softcinema
    Member

    Hello there, I purchased a WordPress package with domain $17, also a Premium themes around $65. But Unfortunately my blog can not be seen in China Where my audience are. So I would like to keep the domain and it to another site, but I want to refund the premium theme! It can not help on my business.

    The blog I need help with is soft-cinema.com.

    #868810

    timethief
    Member

    This thread has been flagged for Staff attention. What is the URL of the .wordpress.com blog that you want the http://soft-cinema.com/ moved to?

    #868881

    macmanx
    Staff

    You can cancel your Premium Theme and get a full refund within 30 days of purchase.

    Please go to the Store section of your dashboard, where you’ll find the theme in the list of your upgrades, along with a “Cancel” button.

    If we cancel the domain, it can take up to several weeks, and we can’t guarantee that your domain will be available to you again once canceled.

    If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it.

    Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

    If you don’t want this domain at all, you can cancel it for a full refund if you purchased it within the last two days.

    To cancel the domain, go to Store > Domains in your dashboard. Locate the domain you want to cancel in the list, and click on the Cancel button next to it.

    This cannot be undone, so please follow the on-screen instructions carefully before you confirm the cancellation.

    #868990

    softcinema
    Member

    Thanks a lot, I have refund the theme. But I have technique with transfer my domain to new host website. I tried nameservers, but I have no idea what should I put in and replace “NS1.WORDPRESS.COM”, Could you help me on these?
    BTW, I will move my domain to http://cargocollective.com/

    #868991

    auxclass
    Member

    Your new host will need to give you the correct name server info.

    #869042

    softcinema
    Member

    Hi there, Sorry for the hassle.I tried to transfer my domain to another host. but it did not work because I dun tech minded. So Can I get refund on cancel domain and WordPress?
    Thanks

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