Refund

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    Posts
  • #968603

    nowfootball
    Member

    I bought a theme that I no longer need, is there any way I can get a refund?

    Thanks.

    The blog I need help with is now-football.com.

    #968734

    timethief
    Member

    Yes, see here > premium themes

    If a Premium theme doesn’t work out we offer a full refund up to 30 days from your purchase. To cancel your purchase and obtain a refund, please use the Cancel button on the Store -> My Upgrades page. You can always switch to any other Premium theme or one of our other fantastic free themes. http://en.support.wordpress.com/themes/premium-themes/#premium-theme-support

    #968957

    Is there any way to get a refund if it’s past the 30 days? I searched everywhere and couldn’t get the page to work like I wanted, paid for an upgrade. Also paid another site for templates because I couldn’t get these to work and now finally figured out how to get a refund and I’m a week late.

    #968959

    jenia
    Member

    @jennbriggsphotography: we only offer refunds within 30 days of purchase. However, I’ll be happy to help you with your site and sent you an email with some suggestions.

    #968983

    I bought hosting through wordpress.com
    I also bought a wordpress theme from themeforest.org and I can’t use it because I have a .com instead of .org, or because I’m hosting through wordpress or something. Not too sure.
    (the upload theme header does not come up on my dashboard)

    I tried out a free wordpress theme that was similar, but it’s not quite what I had in mind.

    In other words I’m dissatisfied with the lack of options within wordpress’ hosting and would like to host through another site.

    I bought the site at this time 2012/08/08 00:12

    Is there any way I could get a refund? I saw something about transferring the hosting, but I would rather just get my money back and start from scratch.

    #968984

    timethief
    Member

    There is a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You have to notify within two days of purchase to completely cancel a domain name purchased through WordPress.com.

    As you’ve registered your domain through WordPress.com and now want it to point to a blog or website hosted elsewhere then you can do this by updating the nameservers. http://en.support.wordpress.com/domain-mapping/domain-management/#update-nameservers

    That would take place after you hire a web host, set up a wordpress.org install, equip it with a theme and plugins, and export your blog content out of your wordpress.com blog and import it into your wordpress.org install.

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