Refund: Automatic renewal

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  • #1062929

    Hello,

    My wordpress blog is no longer active and I do not intend to blog anymore in the near future. I am really sorry that I missed the email about automatic renewal, I just noticed that you have charged my credit card with US$30! I am requesting a refund, I have no intention of paying for extra services anymore (since I don’t even use my blog right now)!

    What do I need to do in order to get a refund? I have disabled automatic renewal on my account now. Do I have to inactivate some more features on my account?

    If you find it necessary, I can also delete my blog. As long as I get a refund of the US$30. Hope that I can get them back ASAP.

    Best regards,
    Malin
    Blog url: http://malinjohannajansson.wordpress.com/

    The blog I need help with is malinjohannajansson.wordpress.com.

    #1063004

    timethief
    Member

    You must be logged in under the username account that purchased the upgrade to request cancellation or a refund. WordPress.com provides a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds

    #1063011

    I did not find a way to request a refund from my Dashboard… It says:

    “Just in case you’re not happy with your upgrade we offer a limited refund on newly purchased upgrades.
    – New domain registrations will be refunded if requested within 2 days.
    – Domain renewals are non-refundable.
    – Most other upgrades can be fully refunded within 30 days of purchase.

    You can use the “Cancel” button on My Upgrades if available or Contact support if you want to request a refund.”

    So how do I contact the Support? :)

    #1063013

    timethief
    Member

    Hi there,
    This thread has been flagged for Staff attention.

    #1063053

    jenia
    Member

    I refunded $30 as your requested and canceled the Custom Design upgrade. Please note that it can take up to 10 days for the refund to post to your account.

    #1063054

    Thank you! :-)

    #1063068

    jenia
    Member

    You are welcome! :)

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