Refund Email Never Sent

  • Author
    Posts
  • #1265424

    Hello,

    I purchased the domain mapping and domain registration for a combined $18, and it wasn’t was I expected. That was last night. I tried then and today to get a refund since users have 48 hours to do so, but the confirmation email never came (there is nothing in my spam/junk folder, and the charge is still on my credit card).

    Judging by past threads, this seems to be a frequent problem. The email on the account is (email redacted). Any help you can provide would be greatly appreciated.

    The blog I need help with is michaelstoneteaching.wordpress.com.

    #1265637

    auxclass
    Member

    I flagged this for the staff t review your account –

    Refunds can take a few days for the credit to show up in your account.

    #1265639

    Awesome, thank you!

    #1265640

    auxclass
    Member

    You be welcome

    #1265648

    macmanx
    Staff

    If we cancel your newly-registered domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again once canceled.

    If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

    For more information on using the domain elsewhere, please see:
    http://en.support.wordpress.com/domains/domain-management/

    If you would still like to cancel your ownership of the michaelstoneonline.com domain name, please reply to confirm.

    #1265651

    Hi Macmanx,

    Thank you for replying. I want whatever me paying $18 did reversed and the money refunded. I appreciate you ahead of time!

    #1265653

    macmanx
    Staff

    I have canceled and refunded your domain as requested.

    Please let us know if you need any further assistance!

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