refund for @48 dollars for the Personal Plan purchase this week

  • brasshandle · Member ·

    I purchase the personal plan this week for $48. And today I saw the premium plan on sale for $48. I don’t need both plans. Can I get a $48 refund for the personal plan and keep the premium plan that costs $48

    The blog I need help with is: (visible only to logged in users)

  • timethief · Member ·

    Canceling and refunding purchases
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Canceling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    Do you intend to use the custom domain on another site?

    In addition note that all sites with upgraded plans include access to live chat support. https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

    If you have any unanswered questions type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • timethief · Member ·

    NOTE: As you are referring to duplicate charges I have tagged this thread with modlook for a Staff follow up.

  • fstat · Staff ·

    Hi there,

    I have removed your Personal plan and issued a full refund ($48). You should see that refund on your statement within 7-10 days.

    If you have any other questions, just let me know and I’ll be happy to help.

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