Refund for Business Identity WordPress theme

  • Author
    Posts
  • #2595660

    wjjempty
    Member

    I would like a refund for a theme I did not use but purchased recently.

    The blog I need help with is sollevarsidotcom.wordpress.com.

    #2595769

    timethief
    Member

    Premium themes are fully refundable for up to 30 days after purchase.
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    #2595775

    wjjempty
    Member

    Under my upgrades, it does not allow me to initiate any refunds. I recently started and completed a refund for the wordpress premium package, but the theme is not listed in the same way. I believe I am looking at the dashboard/store where it shows purchases and billing history. I can view my receipt for the premium template but there is no means to initiate a refund. I’ll deep dive on the links you attached, but this should be easy, no…

    #2595776

    wjjempty
    Member

    Neither article got me where I needed to go. Thanks for the community support though.

    Can an admin look at why there is no refund button shown when i look at this purchase under the Manage Purchases section of my profile? Please advise how to process a refund. I was told by the premium template company that this was done through wordpress.com. Thanks.

    #2595851

    timethief
    Member

    I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    #2595859

    Hey there,

    Not a problem! I have canceled your subscription for Premium Theme: Business Identity (business-identity) and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

    Please let me know if you have any other questions.

    Take care,

    #2595863

    wjjempty
    Member

    Thank you!

    #2595866

    You’re welcome!

The topic ‘Refund for Business Identity WordPress theme’ is closed to new replies.