Refund for premium theme after 30 days

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    Posts
  • #1062387

    naamleela
    Member

    Hello,
    I know that premium themes are refundable for 30 days. I am just over 30 days and I am wondering if there is a way to still request a refund? I have been spending weeks trying to get the theme Lifestyle to work. However I feel conclusively that it does not live up to how it is advertised.
    First of all there are many glitches in the widgets and the theme pages that simply do not allow you to create the homepage that is shown in the demo. Second of all, you are specifically told that you will receive technical help along with purchasing the theme. However, I have not been able to get a response on the premium theme support pages, other than one line from one person telling me they have been away. Now it is just over a month, but I do not feel that it is right that I paid this money for a product that is not living up to what it promised. I want to request a refund, and am wondering if I can do this even though I am a little over 30 days.
    Thank you.

    The blog I need help with is lightineverybody.wordpress.com.

    #1062502

    macmanx
    Staff

    I am sorry for the trouble!

    Your theme was just barely within the refund period on this end, so I have canceled and refunded it as requested.

    #1062507

    naamleela
    Member

    Hi, Thank you so much for your quick reply and the refund! It has restored my faith in wordpress. I really appreciate it.

    #1062519

    kathrynwp
    Staff

    You’re very welcome. Just let us know if you need anything else.

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