Refund for renewal

  • Author
    Posts
  • #3378349

    I was not aware there was an auto renewal

    The blog I need help with is lashedbykayla.wordpress.com.

    #3378409

    Hi there!

    No worries, you have 30 days to cancel and get a refund for any plan and 96h for a registered domain. That being said, we can still help you to get your subscriptions refunded.

    However, I can see you have already opened a dispute with PayPal – we won’t be able to refund you while it’s ongoing. Please cancel the dispute and let us know here so we can proceed with the refund on our end.

    #3378410

    kokkieh
    Staff

    Hi there,

    It looks like our payment processor has already dismissed your dispute as invalid, so we’re now able to refund you. To do this will require us to cancel your domain, lashedbykayla.com.

    Cancelled domains are not released immediately, and it can take anything from a few days to over a year before a cancelled domain becomes available again, if at all. You should never cancel a domain that you still want to use, as there’s no guarantee that you’ll be able to use it again somewhere else in future.

    Please confirm if we should cancel and refund both the plan and domain, or if you prefer to keep the domain and only refund the plan.

    #3384442

    What is going on?! I have requested a refund several times and have received no confirmation from anyone. Please sort this out immediately.
    I want the domain and subscription cancelled and refund ASAP and confirmation sent.
    Why is it so hard to have this done?

    #3384444

    Emailed 10/10/19
    Yes please cancel domain and plan and issue full refund for both.

    Thank you

    #3384445

    Emailed 10/10/19
    Hi there, yes I want the subscription cancelled immediately and a refund issued.

    Please respond as soon as possible, thank you.
    I can’t find any contact details on the WordPress website and it states on your site that I can be issued a refund if requested within 96 hours of purchase. Please ensure I am fully refunded and the account cancelled.

    #3384466

    macmanx
    Staff

    It sounds like you were replying to the notification emails. Please note that those don’t go anywhere. Posting here is the only way to reply.

    I have canceled and refunded your domain and plan as requested.

    #3384554

    Great thank you for your prompt response

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